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Complaints Handling Procedure 2023-24 to 2025-26- Part 2 When to Use

The University's Complaints Handling Procedure (CHP) - Part 2 When to Use for the academic years 2023-24, 2024-25 and 2025-26 details what a complaint is and that anyone who receives, requests, or is affected by our services can make a complaint.

Academic policies > Academic regulations - current year

Last reviewed 8 July 2025

PDF 466KB

Policy

Complaints Handling Procedure 2023-24 to 2025-26 - Part 3 Process

The University's Complaints Handling Procedure (CHP) - Part 3 Process for the academic years 2023-24, 2024-25 and 2025-26 details the process for managing a complaint.

Academic policies > Academic regulations - current year

Last reviewed 8 July 2025

PDF 951KB

Policy

Complaints Handling Procedure 2023-24 to 2025-26 - Part 4 Governance

The University's Complaints Handling Procedure (CHP) - Part 4 Governance for the academic years 2023-24, 2024-25 and 2025-26 details roles and responsibilities and ensures that there is an effective CHP, with a robust investigation process that demonstrates how we learn from the complaints received.

Academic policies > Academic regulations - current year

Last reviewed 8 July 2025

PDF 202KB

Policy

Complaints Handling Procedure 2023-24 to 2025-26 - Unacceptable Actions Policy

The University's Complaints Handling Procedure (CHP) - Unacceptable Actions Policy for the academic years 2023-24, 2024-25 and 2025-26 explains how we will approach situations when the behaviour of individuals using our CHP is unacceptable because it involves abuse of our staff or our processes.

Academic policies > Academic regulations - current year

Last reviewed 8 July 2025

PDF 175KB

Policy

Data Protection - Data Processing Terms and Conditions

Agreement clauses for third parties outwith the UK processing personal data on behalf of Edinburgh Napier University

University governance > Data protection

Last reviewed 7 July 2025

PDF 150KB

Policy

Instruments of Governance

The full text and explanatory notes of the four Orders of Council which form the instruments of governance for Edinburgh Napier University

University governance > University Court

Last reviewed 6 July 2025

PDF 413KB

Information

Privacy Notice - Employability and Careers

Transparency information for data subjects who engage with the University's Employability & Careers team and services.

University governance > Data protection

Last reviewed 2 July 2025

PDF 110KB

Policy

Privacy Notice - Staff Benefits provided by Tusker

Privacy Notice describing the processing of personal data required to provide the services offered by Tusker.

University governance > Privacy notice

Last reviewed 30 June 2025

PDF 140KB

Policy

Role Description - Associate Professor

Role description for Grade 7 Associate Professor position.

Working here > Role description

Last reviewed 24 June 2025

PDF 307KB

Information

Student Accommodation Brochure 2025/26

Details of our student accommodation sites for 2025/26 academic year

Student lifecycle and journey > Accommodation

Last reviewed 19 June 2025

PDF 7MB

Information

Approved Academic Board Minutes 2025-03-07

Approved minutes of Academic Board, the University's academic governing body.

University governance > Academic Board meetings

Last reviewed 17 June 2025

PDF 196KB

Information

The Gathering 2025 programme

The programme for our Learning & Teaching conference, The Gathering, taking place on 12th June 2025 at Craiglockhart.

Learning and teaching > Resources

Last reviewed 9 June 2025

PDF 3MB

Information

Vulnerability Management Policy

This policy has been introduced by the Cyber Security Oversight Group to help manage security vulnerabilities.

Information technology > Information security

Last reviewed 9 June 2025

PDF 202KB

Policy

Summer Accommodation Manual 2025 - Bainfield

Important information for summer accommodation residents in Bainfield.

Student lifecycle and journey > Accommodation

Last reviewed 4 May 2025

PDF 4MB

Information

Summer Accommodation Manual 2025 - Orwell Terrace

Important information for summer accommodation residents in Orwell Terrace.

Student lifecycle and journey > Accommodation

Last reviewed 4 May 2025

PDF 5MB

Information

Disability At Work Policy

The purpose of this policy is to outline the process for supporting colleagues who have a disability and aims to create a framework for collaborative dialogue between the colleague and their manager, the University, and external agencies.

Working here > Pay, benefits and conditions

Last reviewed 21 May 2025

Word 254KB

Policy