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Complaints Handling Procedure 2018-19
The Complaints Handling Procedure (CHP) for academic year 2018-19 reflects the University’s commitment to valuing complaints. Our aim is to resolve issues of dissatisfaction as close to the initial point of contact as possible.
Academic policies
> Academic regulations - previous years
PDF 186KB
Policy
Complaints Handling Procedure 2019-20
The Complaints Handling Procedure (CHP) for academic year 2019-20 reflects the University’s commitment to valuing complaints. Our aim is to resolve issues of dissatisfaction as close to the initial point of contact as possible.
Academic policies
> Academic regulations - previous years
PDF 297KB
Policy
Complaints Handling Procedure 2020-21 - Guidance
The Complaints Handling Procedure (CHP) Guidance for academic year 2020-21 describes the University's complaints procedure and how to make a complaint. It also tells you about how we will handle your complaint and what you can expect from us.
Academic policies
> Academic regulations - previous years
Last reviewed 17 September 2024
PDF 430KB
Policy
Complaints Handling Procedure 2020-21 - Part 1 Introduction and Overview
The University�s Complaints Handling Procedure (CHP) - Part 1 Introduction and Overview for the academic year 2020-21 reflects our commitment to valuing complaints. It seeks to resolve dissatisfaction as close as possible to the point of service delivery.
Academic policies
> Academic regulations - previous years
PDF 196KB
Policy
Complaints Handling Procedure 2020-21 - Part 2 When to Use
The University's Complaints Handling Procedure (CHP) - Part 2 When to Use for the academic year 2020-21 details what a complaint is and that anyone who receives, requests, or is affected by our services can make a complaint.
Academic policies
> Academic regulations - previous years
Last reviewed 17 September 2024
PDF 294KB
Policy
Complaints Handling Procedure 2020-21 - Part 3 Process
The University's Complaints Handling Procedure (CHP) - Part 3 Process for the academic year 2020-21 details the process for managing a complaint.
Academic policies
> Academic regulations - previous years
Last reviewed 17 September 2024
PDF 435KB
Policy
Complaints Handling Procedure 2020-21 - Part 4 Governance
The University's Complaints Handling Procedure (CHP) - Part 4 Governance for the academic year 2020-21 details roles and responsibilities and ensures that there is an effective CHP, with a robust investigation process that demonstrates how we learn from the complaints we receive.
Academic policies
> Academic regulations - previous years
Last reviewed 17 September 2024
PDF 216KB
Policy
Complaints Handling Procedure 2020-21 - Unacceptable Actions Policy
The University's Complaints Handling Procedure (CHP) - Unacceptable Actions Policy for the academic year 2020-21 explains how we will approach situations when the behaviour of individuals using our CHP is unacceptable because it involves abuse of our staff or our processes.
Academic policies
> Academic regulations - previous years
Last reviewed 17 September 2024
PDF 136KB
Policy
Complaints Handling Procedure 2021-22 and 2022-23 - Guidance
The Complaints Handling Procedure (CHP) Guidance for academic years 2021-22 and 2022-23 describes the University's complaints procedure and how to make a complaint. It also tells you about how we will handle your complaint and what you can expect from us.
Academic policies
> Academic regulations - previous years
PDF 430KB
Policy
Complaints Handling Procedure 2021-22 and 2022-23 - Part 1 Introduction and Overview
The University�s Complaints Handling Procedure (CHP) - Part 1 Introduction and Overview for the academic years 2021-22 and 2022-23 reflects our commitment to valuing complaints. It seeks to resolve dissatisfaction as close as possible to the point of service delivery.
Academic policies
> Academic regulations - previous years
PDF 196KB
Policy
Complaints Handling Procedure 2021-22 and 2022-23 - Part 2 When to Use
The University's Complaints Handling Procedure (CHP) - Part 2 When to Use for the academic years 2021-22 and 2022-23 details what a complaint is and that anyone who receives, requests, or is affected by our services can make a complaint.
Academic policies
> Academic regulations - previous years
PDF 294KB
Policy
Complaints Handling Procedure 2021-22 and 2022-23 - Part 3 Process
The University's Complaints Handling Procedure (CHP) - Part 3 Process for the academic years 2021-22 and 2022-23 details the process for managing a complaint.
Academic policies
> Academic regulations - previous years
PDF 435KB
Policy
Complaints Handling Procedure 2021-22 and 2022-23 - Part 4 Governance
The University's Complaints Handling Procedure (CHP) - Part 4 Governance for the academic years 2021-22 and 2022-23 details roles and responsibilities and ensures that there is an effective CHP, with a robust investigation process that demonstrates how we learn from the complaints we receive.
Academic policies
> Academic regulations - previous years
PDF 216KB
Policy
Complaints Handling Procedure 2021-22 and 2022-23 - Unacceptable Actions Policy
The University's Complaints Handling Procedure (CHP) - Unacceptable Actions Policy for the academic years 2021-22 and 2022-23 explains how we will approach situations when the behaviour of individuals using our CHP is unacceptable because it involves abuse of our staff or our processes.
Academic policies
> Academic regulations - previous years
PDF 136KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26 - Guidance
The Complaints Handling Procedure (CHP) Guidance for academic years 2023-24, 2024-25 and 2025-26 describes the University's complaints procedure and how to make a complaint. It also tells you about how we will handle your complaint and what you can expect from us.
Academic policies
> Academic regulations - current year
Last reviewed 8 July 2025
PDF 253KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26 - Part 1 Introduction and Overview
The University’s Complaints Handling Procedure (CHP) - Part 1 Introduction and Overview for the academic years 2023-24, 2024-25 and 2025-26 reflects our commitment to valuing complaints. It seeks to resolve dissatisfaction as close as possible to the point of service delivery.
Academic policies
> Academic regulations - current year
Last reviewed 8 July 2025
PDF 370KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26 - Part 3 Process
The University's Complaints Handling Procedure (CHP) - Part 3 Process for the academic years 2023-24, 2024-25 and 2025-26 details the process for managing a complaint.
Academic policies
> Academic regulations - current year
Last reviewed 8 July 2025
PDF 951KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26 - Part 4 Governance
The University's Complaints Handling Procedure (CHP) - Part 4 Governance for the academic years 2023-24, 2024-25 and 2025-26 details roles and responsibilities and ensures that there is an effective CHP, with a robust investigation process that demonstrates how we learn from the complaints received.
Academic policies
> Academic regulations - current year
Last reviewed 8 July 2025
PDF 202KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26 - Unacceptable Actions Policy
The University's Complaints Handling Procedure (CHP) - Unacceptable Actions Policy for the academic years 2023-24, 2024-25 and 2025-26 explains how we will approach situations when the behaviour of individuals using our CHP is unacceptable because it involves abuse of our staff or our processes.
Academic policies
> Academic regulations - current year
Last reviewed 8 July 2025
PDF 175KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26- Part 2 When to Use
The University's Complaints Handling Procedure (CHP) - Part 2 When to Use for the academic years 2023-24, 2024-25 and 2025-26 details what a complaint is and that anyone who receives, requests, or is affected by our services can make a complaint.
Academic policies
> Academic regulations - current year
Last reviewed 8 July 2025
PDF 466KB
Policy
Concordat Action Plan 2010-2012
The Concordat to Support the Career Development of Researchers Action Plan 2010-12 sets out the expectations and responsibilities of researchers, their managers, employers and funders.
Research, innovation and enterprise
> Research
PDF 253KB
Plan
Concordat Action Plan 2012-2014
The Concordat to Support the Career Development of Researchers Action Plan 2012-14 sets out the expectations and responsibilities of researchers, their managers, employers and funders.
Research, innovation and enterprise
> Research
PDF 355KB
Plan
Concordat Action Plan 2014-2016
The Concordat to Support the Career Development of Researchers Action Plan 2014-16 sets out the expectations and responsibilities of researchers, their managers, employers and funders.
Research, innovation and enterprise
> Research
PDF 249KB
Plan
Concordat Action Plan 2016-2018
The Concordat to Support the Career Development of Researchers Action Plan 2016-18 sets out the expectations and responsibilities of researchers, their managers, employers and funders.
Research, innovation and enterprise
> Research
PDF 313KB
Plan
Concordat Action Plan 2019-2020
The Concordat to Support the Career Development of Researchers Action Plan 2019-20 sets out the expectations and responsibilities of researchers, their managers, employers and funders.
Research, innovation and enterprise
> Research
PDF 404KB
Plan
Concordat Action Plan 2021-2022
The Concordat to Support the Career Development of Researchers Action Plan 2021-22 sets out the expectations and responsibilities of researchers, their managers, employers and funders.
Research, innovation and enterprise
> Research
PDF 289KB
Plan
Concordat Action Plan 2023-2026
The Concordat to Support the Career Development of Researchers Action Plan 2023-26 sets out the expectations and responsibilities of researchers, their managers, employers and funders.
Research, innovation and enterprise
> Research
PDF 143KB
Plan
Concordat Gap Analysis
The University's Concordat to Support the Career Development of Researchers – ‘Gap Analysis’ informed the basis of the Concordat Action Plan 2010-12.
Research, innovation and enterprise
> Research
PDF 153KB
Information
Conflict of Interests Policy Framework
The University's conflict of interests policy, which members of staff at all levels and any associates acting on behalf of the University are expected to observe and adhere to.
Working here
> Pay, benefits and conditions
Last reviewed 1 December 2021
PDF 265KB
Policy
Contractor Induction Form
Form to be completed by all contractors.
Property and facilities
> Health and safety
Last reviewed 29 November 2024
Word 53KB
Procedure
Contractor Induction Signing Sheet
Form to be signed by all contractors.
Property and facilities
> Health and safety
Last reviewed 29 November 2024
Word 37KB
Procedure
Course Information Template
The information you provide in this form will give the Marketing team what they need to populate the course page on the www.napier.ac.uk website.
Academic policies
> Quality framework
Last reviewed 30 October 2025
Word 28KB
Procedure
Coursework Extension Form RE1 2018-19
The form to request an extension to an assessed coursework deadline for academic year 2018-19.
Academic policies
> Academic regulations - previous years
Word 31KB
Procedure
Coursework Extension Form RE1 2019-20
The form to request an extension to an assessed coursework deadline for academic year 2019-20.
Academic policies
> Academic regulations - previous years
PDF 37KB
Procedure
Coursework Extension Form RE1 2020-21
The form to request an extension to an assessed coursework deadline for academic year 2020-21.
Academic policies
> Academic regulations - previous years
PDF 37KB
Procedure
Coursework Extension Form RE1 2021-22
The form to request an extension to an assessed coursework deadline for academic year 2021-22.
Academic policies
> Academic regulations - previous years
PDF 37KB
Procedure
Coursework Extension Form RE1 2022-23
The form to request an extension to an assessed coursework deadline for academic year 2022-23.
Academic policies
> Academic regulations - previous years
Word 58KB
Procedure
Coursework Extension Form RE1 2023-24
The form to request an extension to an assessed coursework deadline for academic year 2023-24.
Academic policies
> Academic regulations - previous years
Word 53KB
Procedure
Coursework Extension Form RE1 2024-25
The form to request an extension to an assessed coursework deadline for academic year 2024-25.
Academic policies
> Academic regulations - current year
PDF 153KB
Procedure
Coursework Extension Form RE1 2025-26
The form to request an extension to an assessed coursework deadline for academic year 2025-26.
Academic policies
> Academic regulations - current year
Last reviewed 23 July 2025
Word 53KB
Policy
Coursework Extensions Policy 2016-17
The Course Extension Policy provides a framework to module leaders, to ensure consistent application of coursework extensions is applied across the University for academic year 2016-17.
Academic policies
> Academic regulations - previous years
Last reviewed 17 September 2024
PDF 62KB
Policy
Coursework Extensions Policy 2017-18
Coursework Extensions Policy 2017-18
Academic policies
> Academic regulations - previous years
Last reviewed 17 September 2024
PDF 65KB
Policy
Coursework Extensions Policy 2018-19
The Course Extension Policy provides a framework to module leaders, to ensure consistent application of coursework extensions is applied across the University for academic year 2018-19.
Academic policies
> Academic regulations - previous years
PDF 44KB
Policy
Coursework Extensions Policy 2019-20
The Course Extension Policy provides a framework to module leaders, to ensure consistent application of coursework extensions is applied across the University for academic year 2019-20.
Academic policies
> Academic regulations - previous years
PDF 51KB
Policy
Coursework Extensions Policy 2020-21
The Course Extension Policy provides a framework to module leaders, to ensure consistent application of coursework extensions is applied across the University for academic year 2020-21.
Academic policies
> Academic regulations - previous years
PDF 85KB
Policy
Coursework Extensions Policy 2021-22
The Course Extension Policy provides a framework to module leaders, to ensure consistent application of coursework extensions is applied across the University for academic year 2021-22.
Academic policies
> Academic regulations - previous years
PDF 123KB
Policy
Court Chair Election Result 2025
Details of the final result of the election for the Chair of University Court
University governance
> University Court
Last reviewed 6 May 2025
PDF 85KB
Information
Court Effectiveness Review Report 2017-18
Report on the external review of the University's governance effectiveness.
University governance
> University Court
PDF 939KB
Information
Court Effectiveness Review Report 2022-23
Report on the external review of the University's governance effectiveness.
University governance
> University Court
PDF 1MB
Information
Court Handbook 2025/26 Part 1 - The University, Court Membership & Committees
This handbook will provide reference material and background information on University Court and other governance arrangements of the University.
University governance
> University Court
Last reviewed 7 August 2025
PDF 2MB
Information