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Records Management Policy
The University's records management policy.
University governance
> Records management
Last reviewed 29 October 2019
PDF 113KB
Policy
Information Security Classification Scheme (ISCS)
The University's ISCS provides a framework for staff to consider risks in respect of different types of data held, used and transmitted within the University. It also provides guidance on the storage and transmittal of information based upon the level of risk.
University governance
> Records management
Last reviewed 10 January 2025
PDF 174KB
Guidance
Approved Academic Board Minutes 2019-06-07
Approved minutes of Academic Board, the University's academic governing body.
University governance
> Academic Board meetings
PDF 432KB
Information
Initial Academic Board Review Report 2014-15
Interim report of the review of the effectiveness of Academic Board, the University's academic governing body.
University governance
> Academic Board
PDF 667KB
Information
Approved Academic Board Minutes 2021-06-04
Approved minutes of Academic Board, the University's academic governing body.
University governance
> Academic Board meetings
PDF 163KB
Information
LibrarySearch - basic guide
Guidance for using LibrarySearch, our library catalogue for searching for books, eBooks, journals and other resources.
Library and heritage collections
> Library resources
PDF 403KB
Guidance
Merchiston library family study room terms and conditions of use
Terms and conditions for use of the Merchiston library family study room.
Library and heritage collections
> Library resources
PDF 265KB
Procedure
Downloading British Standards PDFs - advice for students
Guidance for British Standards Online.
Library and heritage collections
> Library resources
PDF 549KB
Guidance
Welcome to the Online Library
Slides from library introduction sessions for online library resources.
Library and heritage collections
> Library resources
Last reviewed 7 September 2025
PDF 880KB
Guidance
Library Approach - AI Tools and Library Databases
This document outlines the Library's aim to support the University community by ensuring access to information and promoting its responsible use and to follow the University approach to AI.
Library and heritage collections
> Library resources
Last reviewed 12 March 2026
PDF 202KB
Information
THE institutional set up
Guidance for setting up an account and accessing digital editions of Times Higher Education.
Library and heritage collections
> Library resources
PDF 4MB
Guidance
Welcome to the Campus Library
Slides from library introduction sessions for physical and online library resources.
Library and heritage collections
> Library resources
Last reviewed 7 September 2025
PDF 3MB
Guidance
Complaints Handling Procedure 2023-24 to 2025-26 - Part 3 Process
The University's Complaints Handling Procedure (CHP) - Part 3 Process for the academic years 2023-24, 2024-25 and 2025-26 details the process for managing a complaint.
Academic policies
> Academic regulations - current year
Last reviewed 26 March 2026
PDF 331KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26 - Part 1 Introduction and Overview
The University’s Complaints Handling Procedure (CHP) - Part 1 Introduction and Overview for the academic years 2023-24, 2024-25 and 2025-26 reflects our commitment to valuing complaints. It seeks to resolve dissatisfaction as close as possible to the point of service delivery.
Academic policies
> Academic regulations - current year
Last reviewed 26 March 2026
PDF 235KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26 - Part 4 Governance
The University's Complaints Handling Procedure (CHP) - Part 4 Governance for the academic years 2023-24, 2024-25 and 2025-26 details roles and responsibilities and ensures that there is an effective CHP, with a robust investigation process that demonstrates how we learn from the complaints received.
Academic policies
> Academic regulations - current year
Last reviewed 26 March 2026
PDF 203KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26 - Guidance
The Complaints Handling Procedure (CHP) Guidance for academic years 2023-24, 2024-25 and 2025-26 describes the University's complaints procedure and how to make a complaint. It also tells you about how we will handle your complaint and what you can expect from us.
Academic policies
> Academic regulations - current year
Last reviewed 26 March 2026
PDF 254KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26- Part 2 When to Use
The University's Complaints Handling Procedure (CHP) - Part 2 When to Use for the academic years 2023-24, 2024-25 and 2025-26 details what a complaint is and that anyone who receives, requests, or is affected by our services can make a complaint.
Academic policies
> Academic regulations - current year
Last reviewed 26 March 2026
PDF 269KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26 - Unacceptable Actions Policy
The University's Complaints Handling Procedure (CHP) - Unacceptable Actions Policy for the academic years 2023-24, 2024-25 and 2025-26 explains how we will approach situations when the behaviour of individuals using our CHP is unacceptable because it involves abuse of our staff or our processes.
Academic policies
> Academic regulations - current year
Last reviewed 26 March 2026
PDF 175KB
Policy
Travel risk assessment user guide
Help and information on completing the online travel risk assessment form prior to booking travel.
Property and facilities
> Health and safety
Last reviewed 27 March 2026
PDF 1MB
Information