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Complaints Handling Procedure 2023-24 to 2025-26 - Part 1 Introduction and Overview
The University’s Complaints Handling Procedure (CHP) - Part 1 Introduction and Overview for the academic years 2023-24, 2024-25 and 2025-26 reflects our commitment to valuing complaints. It seeks to resolve dissatisfaction as close as possible to the point of service delivery.
Academic policies
> Academic regulations - current year
Last reviewed 26 March 2026
PDF 235KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26- Part 2 When to Use
The University's Complaints Handling Procedure (CHP) - Part 2 When to Use for the academic years 2023-24, 2024-25 and 2025-26 details what a complaint is and that anyone who receives, requests, or is affected by our services can make a complaint.
Academic policies
> Academic regulations - current year
Last reviewed 26 March 2026
PDF 269KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26 - Part 3 Process
The University's Complaints Handling Procedure (CHP) - Part 3 Process for the academic years 2023-24, 2024-25 and 2025-26 details the process for managing a complaint.
Academic policies
> Academic regulations - current year
Last reviewed 26 March 2026
PDF 331KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26 - Part 4 Governance
The University's Complaints Handling Procedure (CHP) - Part 4 Governance for the academic years 2023-24, 2024-25 and 2025-26 details roles and responsibilities and ensures that there is an effective CHP, with a robust investigation process that demonstrates how we learn from the complaints received.
Academic policies
> Academic regulations - current year
Last reviewed 26 March 2026
PDF 203KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26 - Unacceptable Actions Policy
The University's Complaints Handling Procedure (CHP) - Unacceptable Actions Policy for the academic years 2023-24, 2024-25 and 2025-26 explains how we will approach situations when the behaviour of individuals using our CHP is unacceptable because it involves abuse of our staff or our processes.
Academic policies
> Academic regulations - current year
Last reviewed 26 March 2026
PDF 175KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26 - Guidance
The Complaints Handling Procedure (CHP) Guidance for academic years 2023-24, 2024-25 and 2025-26 describes the University's complaints procedure and how to make a complaint. It also tells you about how we will handle your complaint and what you can expect from us.
Academic policies
> Academic regulations - current year
Last reviewed 26 March 2026
PDF 254KB
Policy
University Court Main Agenda Headings 2026-03-23
Summary meeting agenda for University Court, the University's governing body.
University governance
> University Court meetings
Last reviewed 18 March 2026
PDF 76KB
Information
Approved Academic Board Minutes 2025-11-21
Approved minutes of Academic Board, the University's academic governing body.
University governance
> Academic Board meetings
Last reviewed 13 March 2026
PDF 172KB
Information
Unapproved Academic Board Minutes 2026-03-06
Unapproved minutes of Academic Board, the University's academic governing body.
University governance
> Academic Board meetings
Last reviewed 13 March 2026
PDF 176KB
Information
Library Approach - AI Tools and Library Databases
This document outlines the Library's aim to support the University community by ensuring access to information and promoting its responsible use and to follow the University approach to AI.
Library and heritage collections
> Library resources
Last reviewed 12 March 2026
PDF 202KB
Information
Court Handbook 2025/26 Part 1 - The University, Court Membership & Committees
This handbook will provide reference material and background information on University Court and other governance arrangements of the University.
University governance
> University Court
Last reviewed 10 March 2026
PDF 2MB
Information
Student accommodation tenancy agreement
This document outlines the terms and conditions of a student tenancy agreement for living in the University's student accommodation
Student lifecycle and journey
> Accommodation
Last reviewed 12 March 2026
PDF 221KB
Policy
Treasury Management Policy and Procedure
The University's Treasury Management Policy and Procedure states the objectives for treasury management activities and the processes to be used to manage activities to achieve these objectives.
Financial
> Financial control and regulation
Last reviewed 5 March 2026
PDF 210KB
Policy
Student accommodation brochure
Details of our student accommodation sites for 2026/27 academic year
Student lifecycle and journey
> Accommodation
Last reviewed 2 March 2026
PDF 5MB
Information
Privacy Notice -Student Engagement Reporting and Check-In
Privacy Notice covering Student Engagement, Student Engagement Reporting, Check-in, and Attendance.
University governance
> Privacy notice
Last reviewed 1 March 2026
PDF 137KB
Policy
Crisis 24 Horizon app guide
Help and information on using the Crisis24 Horizon app.
Property and facilities
> Health and safety
Last reviewed 26 February 2026
PDF 5MB
Information
Crisis 24 Horizon app summary
Summary of the Crisis24 Horizon app.
Property and facilities
> Health and safety
Last reviewed 26 February 2026
PDF 212KB
Information
Student accommodation - student misconduct and schedule of charges
This document outlines the fines and charges students will receive for any misconduct or damage that occurs during the course of their tenancy in the University's student accommodation.
Student lifecycle and journey
> Accommodation
Last reviewed 2 February 2026
PDF 152KB
Policy
Our Leadership Behaviours
This document has been developed to describe what is required to support the success of the University strategy and corporate plan, what a great leader at Edinburgh Napier looks like, what is expected from leaders, and how you can develop your career as a leader.
Working here
> Recruitment
Last reviewed 13 February 2026
PDF 10MB
Guidance
Values and Behaviours
This document outlines Edinburgh Napier's four values and the behaviours that distinguish effective performance that underpins our values.
Working here
> Recruitment
Last reviewed 13 February 2026
PDF 261KB
Information
University Court Register of Interests
Register of interests of the members of University Court, the University's governing body.
University governance
> University Court
Last reviewed 5 February 2026
PDF 530KB
Information
Travel Overseas Guidance
Health and safety help, information and guidance on staying safe and healthy whilst travelling abroad on university business.
Property and facilities
> Health and safety
Last reviewed 21 January 2026
PDF 283KB
Guidance
ENU Strategic Report and Financial Statements 2024-25
The University's published annual accounts for the academic year 2024-25.
Financial
> Annual accounts
Last reviewed 19 December 2025
PDF 24MB
Information
NUVL Annual Report and Accounts 2024-25
Napier University Ventures Limited (NUVL) published annual accounts for the academic year 2024-25.
Financial
> Annual accounts
Last reviewed 19 December 2025
PDF 388KB
Information
Court Handbook 2025/26 Part 2 – Reference Documents
This handbook will provide reference material and background information on University Court and other governance arrangements of the University.
University governance
> University Court
Last reviewed 18 December 2025
PDF 943KB
Information
University Court Approved Minutes 2025-10-27
Approved minutes of University Court, the University's governing body.
University governance
> University Court meetings
Last reviewed 11 December 2025
PDF 158KB
Information
University Court Main Agenda Headings 2025-10-27
Summary meeting agenda for University Court, the University's governing body.
University governance
> University Court meetings
Last reviewed 11 December 2025
PDF 89KB
Information
University Court Main Agenda Headings 2025-12-08
Summary meeting agenda for University Court, the University's governing body.
University governance
> University Court meetings
Last reviewed 11 December 2025
PDF 89KB
Information
Annual Procurement Report
The University's Annual Procurement Report covers the period of 01 August 2024 to 31 July 2025 and addresses performance and achievements in delivering the organisational procurement strategy.
Financial
> Procurement
Last reviewed 12 December 2025
PDF 792KB
Information
Data Protection - Surveillance Equipment Systems Code
The University's Surveillance Equipment, including CCTV, code of practice.
University governance
> Data protection
Last reviewed 3 November 2025
PDF 165KB
Procedure
Privacy Notice - Staff
Privacy notice relating to use of staff data.
University governance
> Privacy notice
Last reviewed 3 November 2025
PDF 233KB
Policy
Approved Academic Board Minutes 2025-10-10
Approved minutes of Academic Board, the University's academic governing body.
University governance
> Academic Board meetings
Last reviewed 25 November 2025
PDF 174KB
Information
Privacy Notice - Colleague Leaver Survey
Privacy Notice to be provided for colleagues who are leaving the University and would like to leave feedback about their experience working at Edinburgh Napier University.
University governance
> Data protection
Last reviewed 12 November 2025
PDF 122KB
Policy
Electrical Portable Appliance Testing Policy
The University will provide resource and maintain appropriate management systems, systems of work and equipment to ensure that electrical risks to all staff, students and others associated with the use of portable electrical appliances are controlled.
Property and facilities
> Health and safety
Last reviewed 11 November 2025
PDF 280KB
Policy
Quality Framework - Section 1 Curriculum Management
The Quality Framework is the definitive source of information on the University’s approach to academic quality assurance and enhancement. Section 1 Curriculum Management.
Academic policies
> Quality framework
Last reviewed 4 November 2025
PDF 436KB
Policy
University Court Approved Minutes 2025-06-23
Approved minutes of University Court, the University's governing body.
University governance
> University Court meetings
Last reviewed 4 November 2025
PDF 203KB
Information
Role Description - Research Fellow 2, GREET
Role Description for Research Fellow 2 on GREET project.
Working here
> Role description
Last reviewed 29 October 2025
PDF 775KB
Information
Role Description - Research Fellow 1, GREET
Role Description for Research Fellow 1 on GREET Project
Working here
> Role description
Last reviewed 28 October 2025
PDF 788KB
Information
Role Description - Research Fellow 3, GREET
Role Description for Research Fellow 3 on GREET Project
Working here
> Role description
Last reviewed 28 October 2025
PDF 772KB
Information
Academic Regulations 2025-26 - Section F Regulations for Occupational Therapy, Physiotherapy, and Social Work Programmes
These regulations provide programme-specific regulations for Health and Care Professions Council (HCPC) pre-registration approved programmes of study in Occupational Therapy and Physiotherapy and Scottish Social Services Council (SSSC) approved programme(s) in social work for academic year 2025-26.
Academic policies
> Academic regulations - current year
Last reviewed 28 October 2025
PDF 187KB
Policy
Assessment Policy
The assessment policy guides staff in assessment and feedback at each level of study.
Academic policies
> Quality framework
Last reviewed 23 October 2025
PDF 209KB
Policy
Programme Leader Checklist
This document is a guide to tasks which Programme Leaders are expected to complete at various stages of the role and the academic year.
Learning and teaching
> Resources
Last reviewed 23 October 2025
PDF 236KB
Guidance
SSLC Guide for Student Representatives
This document guides student representatives on their role and duties in relation to Student Staff Liaison Committee meetings.
Learning and teaching
> Resources
Last reviewed 19 October 2025
PDF 724KB
Guidance
ENhance Case Study - Collaborative Online International Learning
In this case study, Sibylle Ratz & Mabel Victoria share experiences from staff and students on the COIL project which had ENU students work as project teams with students in Switzerland, South Africa and China. This practice was shared at The Gathering 2025.
Learning and teaching
> ENhance curriculum framework
Last reviewed 14 October 2025
PDF 4MB
Guidance
Assessment Taxonomy
This taxonomy of assessment types aims to guide module leaders when designing assessments and populating these in the Curriculum Management Environment (CME).
Academic policies
> Quality framework
Last reviewed 14 October 2025
PDF 191KB
Guidance
Approved Academic Board Minutes 2025-06-10
Approved minutes of Academic Board, the University's academic governing body.
University governance
> Academic Board meetings
Last reviewed 14 October 2025
PDF 202KB
Information
Research Fellow (GREET Doctoral Network)
Role Description for Doctoral Fellow on GREET Research Project
Working here
> Role description
Last reviewed 12 October 2025
PDF 788KB
Information
Smoking Policy
Information on our policy covering smoking and vaping in and around Edinburgh Napier University campuses
Property and facilities
> Health and safety
Last reviewed 9 October 2025
PDF 152KB
Policy
Role Description - Policy and Research Coordinator - Equate Scotland
Role description for G4 post of Policy & Research Coordinator for Equate Scotland.
Working here
> Role description
Last reviewed 6 October 2025
PDF 624KB
Information
Academic Regulations 2025-26 - Exemptions
Exemptions to Academic Regulations for the academic year 2025-26.
Academic policies
> Academic regulations - current year
Last reviewed 28 September 2025
PDF 247KB
Policy