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Complaints Handling Procedure 2023-24 to 2025-26 - Part 1 Introduction and Overview
The University’s Complaints Handling Procedure (CHP) - Part 1 Introduction and Overview for the academic years 2023-24, 2024-25 and 2025-26 reflects our commitment to valuing complaints. It seeks to resolve dissatisfaction as close as possible to the point of service delivery.
Academic policies
> Academic regulations - current year
Last reviewed 26 March 2026
PDF 235KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26- Part 2 When to Use
The University's Complaints Handling Procedure (CHP) - Part 2 When to Use for the academic years 2023-24, 2024-25 and 2025-26 details what a complaint is and that anyone who receives, requests, or is affected by our services can make a complaint.
Academic policies
> Academic regulations - current year
Last reviewed 26 March 2026
PDF 269KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26 - Part 3 Process
The University's Complaints Handling Procedure (CHP) - Part 3 Process for the academic years 2023-24, 2024-25 and 2025-26 details the process for managing a complaint.
Academic policies
> Academic regulations - current year
Last reviewed 26 March 2026
PDF 331KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26 - Part 4 Governance
The University's Complaints Handling Procedure (CHP) - Part 4 Governance for the academic years 2023-24, 2024-25 and 2025-26 details roles and responsibilities and ensures that there is an effective CHP, with a robust investigation process that demonstrates how we learn from the complaints received.
Academic policies
> Academic regulations - current year
Last reviewed 26 March 2026
PDF 203KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26 - Unacceptable Actions Policy
The University's Complaints Handling Procedure (CHP) - Unacceptable Actions Policy for the academic years 2023-24, 2024-25 and 2025-26 explains how we will approach situations when the behaviour of individuals using our CHP is unacceptable because it involves abuse of our staff or our processes.
Academic policies
> Academic regulations - current year
Last reviewed 26 March 2026
PDF 175KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26 - Guidance
The Complaints Handling Procedure (CHP) Guidance for academic years 2023-24, 2024-25 and 2025-26 describes the University's complaints procedure and how to make a complaint. It also tells you about how we will handle your complaint and what you can expect from us.
Academic policies
> Academic regulations - current year
Last reviewed 26 March 2026
PDF 254KB
Policy
Quality Framework - Section 1 Curriculum Management
The Quality Framework is the definitive source of information on the University’s approach to academic quality assurance and enhancement. Section 1 Curriculum Management.
Academic policies
> Quality framework
Last reviewed 4 November 2025
PDF 436KB
Policy
Academic Regulations 2025-26 - Section F Regulations for Occupational Therapy, Physiotherapy, and Social Work Programmes
These regulations provide programme-specific regulations for Health and Care Professions Council (HCPC) pre-registration approved programmes of study in Occupational Therapy and Physiotherapy and Scottish Social Services Council (SSSC) approved programme(s) in social work for academic year 2025-26.
Academic policies
> Academic regulations - current year
Last reviewed 28 October 2025
PDF 187KB
Policy
Assessment Policy
The assessment policy guides staff in assessment and feedback at each level of study.
Academic policies
> Quality framework
Last reviewed 23 October 2025
PDF 209KB
Policy
Assessment Taxonomy
This taxonomy of assessment types aims to guide module leaders when designing assessments and populating these in the Curriculum Management Environment (CME).
Academic policies
> Quality framework
Last reviewed 14 October 2025
PDF 191KB
Guidance
Academic Regulations 2025-26 - Exemptions
Exemptions to Academic Regulations for the academic year 2025-26.
Academic policies
> Academic regulations - current year
Last reviewed 28 September 2025
PDF 247KB
Policy
Postgraduate Grading Scale - Staff FAQs
From academic year 2025/26, Edinburgh Napier is changing the way that postgraduate work is marked. We are moving from the current 16-point scale (F6-D5) to a 0-100% marks approach. These FAQs will familiarise you with the changes you need to be aware of.
Academic policies
> Academic regulations - current year
Last reviewed 22 September 2025
Word 93KB
Information
Academic Regulations 2025-26 - Section C Taught Masters Regulations
The Academic Regulations Section C Taught Master's Regulations, provide specific regulations which apply to all SCQF level 11 modules approved by the University for the academic year 2025-26.
Academic policies
> Academic regulations - current year
Last reviewed 22 September 2025
PDF 198KB
Policy
Academic Regulations 2025-26 - Fit to Sit
The Fit to Sit Regulations apply to all registered students of the University whose ability to complete an assessment of any type on the due date has been adversely affected by extenuating circumstances for the academic year 2025-26
Academic policies
> Academic regulations - current year
Last reviewed 22 September 2025
PDF 255KB
Policy
Academic Regulations 2025-26 - Section B Undergraduate Regulations
The Academic Regulations Section B Undergraduate Regulations, provide specific regulations which apply to all SCQF level 7, 8, 9 and 10 modules approved by the University for the academic year 2025-26.
Academic policies
> Academic regulations - current year
Last reviewed 22 September 2025
PDF 195KB
Policy
Marking and Internal Moderation Practice Guidance
This guidance sets down the minimum standard for marking and internal moderation at Edinburgh Napier University. Specific subject areas may require local measures to be taken and this should be decided at programme and/or School level.
Academic policies
> Quality framework
Last reviewed 8 September 2025
PDF 224KB
Guidance
Quality Framework supporting document - Programme Leader's Annual Report - Enhancement Plan Template
Template for completion by Programme Leaders to record an ongoing enhancement plan for all programmes. Relates to Quality Framework - Section 2 Internal monitoring and review.
Academic policies
> Quality framework
Last reviewed 31 August 2025
Excel 784KB
Policy
Quality Framework supporting document - Template of Programme Leader's Annual Report
Template for completion by Programme Leaders each year to record the deliberative steps taken to enhance the programme. Relates to Quality Framework - Section 2 Internal monitoring and review.
Academic policies
> Quality framework
Last reviewed 31 August 2025
PDF 784KB
Policy
Quality Framework supporting document - Template of Module Leader's Evaluative Report
Template for completion by Module Leaders following each delivery of a module. Relates to Quality Framework - Section 2 Internal monitoring and review.
Academic policies
> Quality framework
Last reviewed 31 August 2025
PDF 426KB
Policy
Quality Framework - Section 2b Institution-Led Review of Taught Programmes (ILR)
The Quality Framework is the definitive source of information on the University’s approach to academic quality assurance and enhancement. Section 2b Institution-Led Review of Taught Programmes.
Academic policies
> Quality framework
Last reviewed 31 August 2025
PDF 272KB
Policy