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Complaints Handling Procedure 2023-24 to 2025-26 - Part 1 Introduction and Overview
The University’s Complaints Handling Procedure (CHP) - Part 1 Introduction and Overview for the academic years 2023-24, 2024-25 and 2025-26 reflects our commitment to valuing complaints. It seeks to resolve dissatisfaction as close as possible to the point of service delivery.
Academic policies
> Academic regulations - current year
Last reviewed 26 March 2026
PDF 235KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26- Part 2 When to Use
The University's Complaints Handling Procedure (CHP) - Part 2 When to Use for the academic years 2023-24, 2024-25 and 2025-26 details what a complaint is and that anyone who receives, requests, or is affected by our services can make a complaint.
Academic policies
> Academic regulations - current year
Last reviewed 26 March 2026
PDF 269KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26 - Part 3 Process
The University's Complaints Handling Procedure (CHP) - Part 3 Process for the academic years 2023-24, 2024-25 and 2025-26 details the process for managing a complaint.
Academic policies
> Academic regulations - current year
Last reviewed 26 March 2026
PDF 331KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26 - Part 4 Governance
The University's Complaints Handling Procedure (CHP) - Part 4 Governance for the academic years 2023-24, 2024-25 and 2025-26 details roles and responsibilities and ensures that there is an effective CHP, with a robust investigation process that demonstrates how we learn from the complaints received.
Academic policies
> Academic regulations - current year
Last reviewed 26 March 2026
PDF 203KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26 - Unacceptable Actions Policy
The University's Complaints Handling Procedure (CHP) - Unacceptable Actions Policy for the academic years 2023-24, 2024-25 and 2025-26 explains how we will approach situations when the behaviour of individuals using our CHP is unacceptable because it involves abuse of our staff or our processes.
Academic policies
> Academic regulations - current year
Last reviewed 26 March 2026
PDF 175KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26 - Guidance
The Complaints Handling Procedure (CHP) Guidance for academic years 2023-24, 2024-25 and 2025-26 describes the University's complaints procedure and how to make a complaint. It also tells you about how we will handle your complaint and what you can expect from us.
Academic policies
> Academic regulations - current year
Last reviewed 26 March 2026
PDF 254KB
Policy
Quality Framework - Section 1 Curriculum Management
The Quality Framework is the definitive source of information on the University’s approach to academic quality assurance and enhancement. Section 1 Curriculum Management.
Academic policies
> Quality framework
Last reviewed 4 November 2025
PDF 436KB
Policy
Assessment Taxonomy
This taxonomy of assessment types aims to guide module leaders when designing assessments and populating these in the Curriculum Management Environment (CME).
Academic policies
> Quality framework
Last reviewed 14 October 2025
PDF 191KB
Guidance
Postgraduate Grading Scale - Staff FAQs
From academic year 2025/26, Edinburgh Napier is changing the way that postgraduate work is marked. We are moving from the current 16-point scale (F6-D5) to a 0-100% marks approach. These FAQs will familiarise you with the changes you need to be aware of.
Academic policies
> Academic regulations - current year
Last reviewed 22 September 2025
Word 93KB
Information
Marking and Internal Moderation Practice Guidance
This guidance sets down the minimum standard for marking and internal moderation at Edinburgh Napier University. Specific subject areas may require local measures to be taken and this should be decided at programme and/or School level.
Academic policies
> Quality framework
Last reviewed 8 September 2025
PDF 224KB
Guidance