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Complaints Handling Procedure 2023-24 to 2025-26 - Part 1 Introduction and Overview
The University’s Complaints Handling Procedure (CHP) - Part 1 Introduction and Overview for the academic years 2023-24, 2024-25 and 2025-26 reflects our commitment to valuing complaints. It seeks to resolve dissatisfaction as close as possible to the point of service delivery.
Academic policies
> Academic regulations - current year
Last reviewed 26 March 2026
PDF 235KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26- Part 2 When to Use
The University's Complaints Handling Procedure (CHP) - Part 2 When to Use for the academic years 2023-24, 2024-25 and 2025-26 details what a complaint is and that anyone who receives, requests, or is affected by our services can make a complaint.
Academic policies
> Academic regulations - current year
Last reviewed 26 March 2026
PDF 269KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26 - Part 3 Process
The University's Complaints Handling Procedure (CHP) - Part 3 Process for the academic years 2023-24, 2024-25 and 2025-26 details the process for managing a complaint.
Academic policies
> Academic regulations - current year
Last reviewed 26 March 2026
PDF 331KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26 - Part 4 Governance
The University's Complaints Handling Procedure (CHP) - Part 4 Governance for the academic years 2023-24, 2024-25 and 2025-26 details roles and responsibilities and ensures that there is an effective CHP, with a robust investigation process that demonstrates how we learn from the complaints received.
Academic policies
> Academic regulations - current year
Last reviewed 26 March 2026
PDF 203KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26 - Unacceptable Actions Policy
The University's Complaints Handling Procedure (CHP) - Unacceptable Actions Policy for the academic years 2023-24, 2024-25 and 2025-26 explains how we will approach situations when the behaviour of individuals using our CHP is unacceptable because it involves abuse of our staff or our processes.
Academic policies
> Academic regulations - current year
Last reviewed 26 March 2026
PDF 175KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26 - Guidance
The Complaints Handling Procedure (CHP) Guidance for academic years 2023-24, 2024-25 and 2025-26 describes the University's complaints procedure and how to make a complaint. It also tells you about how we will handle your complaint and what you can expect from us.
Academic policies
> Academic regulations - current year
Last reviewed 26 March 2026
PDF 254KB
Policy
Academic Regulations 2025-26 - Section F Regulations for Occupational Therapy, Physiotherapy, and Social Work Programmes
These regulations provide programme-specific regulations for Health and Care Professions Council (HCPC) pre-registration approved programmes of study in Occupational Therapy and Physiotherapy and Scottish Social Services Council (SSSC) approved programme(s) in social work for academic year 2025-26.
Academic policies
> Academic regulations - current year
Last reviewed 28 October 2025
PDF 187KB
Policy
Academic Regulations 2025-26 - Exemptions
Exemptions to Academic Regulations for the academic year 2025-26.
Academic policies
> Academic regulations - current year
Last reviewed 28 September 2025
PDF 247KB
Policy
Postgraduate Grading Scale - Staff FAQs
From academic year 2025/26, Edinburgh Napier is changing the way that postgraduate work is marked. We are moving from the current 16-point scale (F6-D5) to a 0-100% marks approach. These FAQs will familiarise you with the changes you need to be aware of.
Academic policies
> Academic regulations - current year
Last reviewed 22 September 2025
Word 93KB
Information
Academic Regulations 2025-26 - Section C Taught Masters Regulations
The Academic Regulations Section C Taught Master's Regulations, provide specific regulations which apply to all SCQF level 11 modules approved by the University for the academic year 2025-26.
Academic policies
> Academic regulations - current year
Last reviewed 22 September 2025
PDF 198KB
Policy