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Complaints Handling Procedure 2021-22 and 2022-23 - Unacceptable Actions Policy
The University's Complaints Handling Procedure (CHP) - Unacceptable Actions Policy for the academic years 2021-22 and 2022-23 explains how we will approach situations when the behaviour of individuals using our CHP is unacceptable because it involves abuse of our staff or our processes.
Academic policies
> Academic regulations - previous years
PDF 136KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26 - Guidance
The Complaints Handling Procedure (CHP) Guidance for academic years 2023-24, 2024-25 and 2025-26 describes the University's complaints procedure and how to make a complaint. It also tells you about how we will handle your complaint and what you can expect from us.
Academic policies
> Academic regulations - current year
Last reviewed 8 July 2025
PDF 253KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26 - Part 1 Introduction and Overview
The University’s Complaints Handling Procedure (CHP) - Part 1 Introduction and Overview for the academic years 2023-24, 2024-25 and 2025-26 reflects our commitment to valuing complaints. It seeks to resolve dissatisfaction as close as possible to the point of service delivery.
Academic policies
> Academic regulations - current year
Last reviewed 8 July 2025
PDF 370KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26 - Part 3 Process
The University's Complaints Handling Procedure (CHP) - Part 3 Process for the academic years 2023-24, 2024-25 and 2025-26 details the process for managing a complaint.
Academic policies
> Academic regulations - current year
Last reviewed 8 July 2025
PDF 951KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26 - Part 4 Governance
The University's Complaints Handling Procedure (CHP) - Part 4 Governance for the academic years 2023-24, 2024-25 and 2025-26 details roles and responsibilities and ensures that there is an effective CHP, with a robust investigation process that demonstrates how we learn from the complaints received.
Academic policies
> Academic regulations - current year
Last reviewed 8 July 2025
PDF 202KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26 - Unacceptable Actions Policy
The University's Complaints Handling Procedure (CHP) - Unacceptable Actions Policy for the academic years 2023-24, 2024-25 and 2025-26 explains how we will approach situations when the behaviour of individuals using our CHP is unacceptable because it involves abuse of our staff or our processes.
Academic policies
> Academic regulations - current year
Last reviewed 8 July 2025
PDF 175KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26- Part 2 When to Use
The University's Complaints Handling Procedure (CHP) - Part 2 When to Use for the academic years 2023-24, 2024-25 and 2025-26 details what a complaint is and that anyone who receives, requests, or is affected by our services can make a complaint.
Academic policies
> Academic regulations - current year
Last reviewed 8 July 2025
PDF 466KB
Policy
Conflict of Interests Policy Framework
The University's conflict of interests policy, which members of staff at all levels and any associates acting on behalf of the University are expected to observe and adhere to.
Working here
> Pay, benefits and conditions
Last reviewed 1 December 2021
PDF 265KB
Policy
Coursework Extension Form RE1 2025-26
The form to request an extension to an assessed coursework deadline for academic year 2025-26.
Academic policies
> Academic regulations - current year
Last reviewed 23 July 2025
Word 53KB
Policy
Coursework Extensions Policy 2016-17
The Course Extension Policy provides a framework to module leaders, to ensure consistent application of coursework extensions is applied across the University for academic year 2016-17.
Academic policies
> Academic regulations - previous years
Last reviewed 17 September 2024
PDF 62KB
Policy