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Complaints Handling Procedure 2023-24 and 2024-25 - Guidance
The Complaints Handling Procedure (CHP) Guidance for academic years 2023-24 and 2024-25 describes the University's complaints procedure and how to make a complaint. It also tells you about how we will handle your complaint and what you can expect from us.
Academic policies
> Academic regulations - current year
PDF 253KB
Policy
Complaints Handling Procedure 2023-24 and 2024-25 - Part 1 Introduction and Overview
The University’s Complaints Handling Procedure (CHP) - Part 1 Introduction and Overview for the academic years 2023-24 and 2024-25 reflects our commitment to valuing complaints. It seeks to resolve dissatisfaction as close as possible to the point of service delivery.
Academic policies
> Academic regulations - current year
PDF 234KB
Policy
Complaints Handling Procedure 2023-24 and 2024-25- Part 4 Governance
The University's Complaints Handling Procedure (CHP) - Part 4 Governance for the academic years 2023-24 and 2024-25 details roles and responsibilities and ensures that there is an effective CHP, with a robust investigation process that demonstrates how we learn from the complaints we receive.
Academic policies
> Academic regulations - current year
PDF 202KB
Policy
Complaints Handling Procedure 2023-24 and 2024-25 - Unacceptable Actions Policy
The University's Complaints Handling Procedure (CHP) - Unacceptable Actions Policy for the academic years 2023-24 and 2024-25 explains how we will approach situations when the behaviour of individuals using our CHP is unacceptable because it involves abuse of our staff or our processes.
Academic policies
> Academic regulations - current year
PDF 175KB
Policy
Complaints Handling Procedure 2023-24 and 2024-25- Part 3 Process
The University's Complaints Handling Procedure (CHP) - Part 3 Process for the academic years 2023-24 and 2024-25 details the process for managing a complaint.
Academic policies
> Academic regulations - current year
PDF 330KB
Policy
Complaints Handling Procedure 2023-24 and 2024-25- Part 2 When to Use
The University's Complaints Handling Procedure (CHP) - Part 2 When to Use for the academic years 2023-24 and 2024-25 details what a complaint is and that anyone who receives, requests, or is affected by our services can make a complaint.
Academic policies
> Academic regulations - current year
PDF 268KB
Policy
Academic Regulations 2024-25 - Section D Research Degree Regulations
The Academic Regulations Section D Research Degree Regulations, provide specific regulations which apply to this type of award for the academic year 2024-25.
Academic policies
> Academic regulations - current year
PDF 224KB
Policy
Academic Regulations 2024-25 - Appeals
The Academic Appeals Regulations apply to students who wish to challenge the decision of the Programme Assessment Board or School/University Research Degrees Committee for the academic year 2024-25.
Academic policies
> Academic regulations - current year
PDF 296KB
Policy