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Complaints Handling Procedure 2021-22 and 2022-23 - Part 4 Governance
The University's Complaints Handling Procedure (CHP) - Part 4 Governance for the academic years 2021-22 and 2022-23 details roles and responsibilities and ensures that there is an effective CHP, with a robust investigation process that demonstrates how we learn from the complaints we receive.
Academic policies
> Academic regulations - previous years
PDF 216KB
Policy
Complaints Handling Procedure 2021-22 and 2022-23 - Unacceptable Actions Policy
The University's Complaints Handling Procedure (CHP) - Unacceptable Actions Policy for the academic years 2021-22 and 2022-23 explains how we will approach situations when the behaviour of individuals using our CHP is unacceptable because it involves abuse of our staff or our processes.
Academic policies
> Academic regulations - previous years
PDF 136KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26 - Guidance
The Complaints Handling Procedure (CHP) Guidance for academic years 2023-24, 2024-25 and 2025-26 describes the University's complaints procedure and how to make a complaint. It also tells you about how we will handle your complaint and what you can expect from us.
Academic policies
> Academic regulations - current year
Last reviewed 26 March 2026
PDF 254KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26 - Part 3 Process
The University's Complaints Handling Procedure (CHP) - Part 3 Process for the academic years 2023-24, 2024-25 and 2025-26 details the process for managing a complaint.
Academic policies
> Academic regulations - current year
Last reviewed 26 March 2026
PDF 331KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26 - Unacceptable Actions Policy
The University's Complaints Handling Procedure (CHP) - Unacceptable Actions Policy for the academic years 2023-24, 2024-25 and 2025-26 explains how we will approach situations when the behaviour of individuals using our CHP is unacceptable because it involves abuse of our staff or our processes.
Academic policies
> Academic regulations - current year
Last reviewed 26 March 2026
PDF 175KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26- Part 2 When to Use
The University's Complaints Handling Procedure (CHP) - Part 2 When to Use for the academic years 2023-24, 2024-25 and 2025-26 details what a complaint is and that anyone who receives, requests, or is affected by our services can make a complaint.
Academic policies
> Academic regulations - current year
Last reviewed 26 March 2026
PDF 269KB
Policy
Court Handbook 2025/26 Part 1 - The University, Court Membership & Committees
This handbook will provide reference material and background information on University Court and other governance arrangements of the University.
University governance
> University Court
Last reviewed 21 April 2026
PDF 1MB
Information
Data Protection Rights - Subject Access Request (SAR) Guidance Notes
Provides information to data subjects about how the University processes access requests.
University governance
> Data protection
Last reviewed 30 January 2025
PDF 151KB
Guidance
Data Protection Rights - Erasure Request Form
A form for Data Subjects to request erasure of their personal data under the Data Protection Act 2018
University governance
> Data protection
Last reviewed 31 January 2025
Word 49KB
Information
Early Career Academic (ECA) Development Programme - Onboarding Guide
This guide supports early career academics (ECAs) joining the University understand the expectations of their new role.
Working here
> My development
PDF 1MB
Procedure