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Complaints Handling Procedure 2020-21 - Guidance
The Complaints Handling Procedure (CHP) Guidance for academic year 2020-21 describes the University's complaints procedure and how to make a complaint. It also tells you about how we will handle your complaint and what you can expect from us.
Academic policies
> Academic regulations - previous years
Last reviewed 17 September 2024
PDF 430KB
Policy
Complaints Handling Procedure 2020-21 - Part 4 Governance
The University's Complaints Handling Procedure (CHP) - Part 4 Governance for the academic year 2020-21 details roles and responsibilities and ensures that there is an effective CHP, with a robust investigation process that demonstrates how we learn from the complaints we receive.
Academic policies
> Academic regulations - previous years
Last reviewed 17 September 2024
PDF 216KB
Policy
Complaints Handling Procedure 2021-22 and 2022-23 - Guidance
The Complaints Handling Procedure (CHP) Guidance for academic years 2021-22 and 2022-23 describes the University's complaints procedure and how to make a complaint. It also tells you about how we will handle your complaint and what you can expect from us.
Academic policies
> Academic regulations - previous years
PDF 430KB
Policy
Complaints Handling Procedure 2020-21 - Part 1 Introduction and Overview
The University�s Complaints Handling Procedure (CHP) - Part 1 Introduction and Overview for the academic year 2020-21 reflects our commitment to valuing complaints. It seeks to resolve dissatisfaction as close as possible to the point of service delivery.
Academic policies
> Academic regulations - previous years
PDF 196KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26 - Guidance
The Complaints Handling Procedure (CHP) Guidance for academic years 2023-24, 2024-25 and 2025-26 describes the University's complaints procedure and how to make a complaint. It also tells you about how we will handle your complaint and what you can expect from us.
Academic policies
> Academic regulations - current year
Last reviewed 8 July 2025
PDF 253KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26 - Part 1 Introduction and Overview
The University’s Complaints Handling Procedure (CHP) - Part 1 Introduction and Overview for the academic years 2023-24, 2024-25 and 2025-26 reflects our commitment to valuing complaints. It seeks to resolve dissatisfaction as close as possible to the point of service delivery.
Academic policies
> Academic regulations - current year
Last reviewed 8 July 2025
PDF 370KB
Policy
Complaints Handling Procedure 2021-22 and 2022-23 - Part 4 Governance
The University's Complaints Handling Procedure (CHP) - Part 4 Governance for the academic years 2021-22 and 2022-23 details roles and responsibilities and ensures that there is an effective CHP, with a robust investigation process that demonstrates how we learn from the complaints we receive.
Academic policies
> Academic regulations - previous years
PDF 216KB
Policy
Complaints Handling Procedure 2020-21 - Unacceptable Actions Policy
The University's Complaints Handling Procedure (CHP) - Unacceptable Actions Policy for the academic year 2020-21 explains how we will approach situations when the behaviour of individuals using our CHP is unacceptable because it involves abuse of our staff or our processes.
Academic policies
> Academic regulations - previous years
Last reviewed 17 September 2024
PDF 136KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26 - Part 4 Governance
The University's Complaints Handling Procedure (CHP) - Part 4 Governance for the academic years 2023-24, 2024-25 and 2025-26 details roles and responsibilities and ensures that there is an effective CHP, with a robust investigation process that demonstrates how we learn from the complaints received.
Academic policies
> Academic regulations - current year
Last reviewed 8 July 2025
PDF 202KB
Policy
Complaints Handling Procedure 2021-22 and 2022-23 - Part 1 Introduction and Overview
The University�s Complaints Handling Procedure (CHP) - Part 1 Introduction and Overview for the academic years 2021-22 and 2022-23 reflects our commitment to valuing complaints. It seeks to resolve dissatisfaction as close as possible to the point of service delivery.
Academic policies
> Academic regulations - previous years
PDF 196KB
Policy
Complaints Handling Procedure 2019-20
The Complaints Handling Procedure (CHP) for academic year 2019-20 reflects the University’s commitment to valuing complaints. Our aim is to resolve issues of dissatisfaction as close to the initial point of contact as possible.
Academic policies
> Academic regulations - previous years
PDF 297KB
Policy
Complaints Handling Procedure 2018-19
The Complaints Handling Procedure (CHP) for academic year 2018-19 reflects the University’s commitment to valuing complaints. Our aim is to resolve issues of dissatisfaction as close to the initial point of contact as possible.
Academic policies
> Academic regulations - previous years
PDF 186KB
Policy
Complaints Handling Procedure 2021-22 and 2022-23 - Unacceptable Actions Policy
The University's Complaints Handling Procedure (CHP) - Unacceptable Actions Policy for the academic years 2021-22 and 2022-23 explains how we will approach situations when the behaviour of individuals using our CHP is unacceptable because it involves abuse of our staff or our processes.
Academic policies
> Academic regulations - previous years
PDF 136KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26 - Unacceptable Actions Policy
The University's Complaints Handling Procedure (CHP) - Unacceptable Actions Policy for the academic years 2023-24, 2024-25 and 2025-26 explains how we will approach situations when the behaviour of individuals using our CHP is unacceptable because it involves abuse of our staff or our processes.
Academic policies
> Academic regulations - current year
Last reviewed 8 July 2025
PDF 175KB
Policy
Complaints Handling Procedure 2020-21 - Part 3 Process
The University's Complaints Handling Procedure (CHP) - Part 3 Process for the academic year 2020-21 details the process for managing a complaint.
Academic policies
> Academic regulations - previous years
Last reviewed 17 September 2024
PDF 435KB
Policy
Complaints Handling Procedure 2021-22 and 2022-23 - Part 3 Process
The University's Complaints Handling Procedure (CHP) - Part 3 Process for the academic years 2021-22 and 2022-23 details the process for managing a complaint.
Academic policies
> Academic regulations - previous years
PDF 435KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26 - Part 3 Process
The University's Complaints Handling Procedure (CHP) - Part 3 Process for the academic years 2023-24, 2024-25 and 2025-26 details the process for managing a complaint.
Academic policies
> Academic regulations - current year
Last reviewed 8 July 2025
PDF 951KB
Policy
Complaints Handling Procedure 2020-21 - Part 2 When to Use
The University's Complaints Handling Procedure (CHP) - Part 2 When to Use for the academic year 2020-21 details what a complaint is and that anyone who receives, requests, or is affected by our services can make a complaint.
Academic policies
> Academic regulations - previous years
Last reviewed 17 September 2024
PDF 294KB
Policy
Complaints Handling Procedure 2021-22 and 2022-23 - Part 2 When to Use
The University's Complaints Handling Procedure (CHP) - Part 2 When to Use for the academic years 2021-22 and 2022-23 details what a complaint is and that anyone who receives, requests, or is affected by our services can make a complaint.
Academic policies
> Academic regulations - previous years
PDF 294KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26- Part 2 When to Use
The University's Complaints Handling Procedure (CHP) - Part 2 When to Use for the academic years 2023-24, 2024-25 and 2025-26 details what a complaint is and that anyone who receives, requests, or is affected by our services can make a complaint.
Academic policies
> Academic regulations - current year
Last reviewed 8 July 2025
PDF 466KB
Policy
Data Protection - Surveillance Equipment Systems Code
The University's Surveillance Equipment, including CCTV, code of practice.
University governance
> Data protection
Last reviewed 31 January 2025
PDF 160KB
Procedure
Data Protection Rights - CCTV Guidance Notes
Guidance for Data Subjects making a subject access request for CCTV footage.
University governance
> Data protection
Last reviewed 31 January 2025
PDF 172KB
Guidance
Data Protection Rights - Subject Access Request (SAR) Guidance Notes
Provides information to data subjects about how the University processes access requests.
University governance
> Data protection
Last reviewed 30 January 2025
PDF 151KB
Guidance
Academic Regulations 2019-20 - Section D Research Degree Regulations
The Academic Regulations Section D Research Degree Regulations, provide specific regulations which apply to this type of award for the academic year 2019-20.
Academic policies
> Academic regulations - previous years
PDF 55KB
Policy
Academic Regulations 2023-24 - Section D Research Degree Regulations
The Academic Regulations Section D Research Degree Regulations, provide specific regulations which apply to this type of award for the academic year 2023-24.
Academic policies
> Academic regulations - previous years
PDF 215KB
Policy
Academic Regulations 2021-22 - Section D Research Degree Regulations
The Academic Regulations Section D Research Degree Regulations, provide specific regulations which apply to this type of award for the academic year 2021-22.
Academic policies
> Academic regulations - previous years
PDF 225KB
Policy
Academic Regulations 2017-18 - Section D Research Degree Regulations
The Academic Regulations Section D Research Degree Regulations, provide specific regulations which apply to this type of award for the academic year 2017-18.
Academic policies
> Academic regulations - previous years
PDF 55KB
Policy
Academic Regulations 2016-17 - Section D Research Degree Regulations
The Academic Regulations Section D Research Degree Regulations, provide specific regulations which apply to this type of award for the academic year 2016-17.
Academic policies
> Academic regulations - previous years
PDF 55KB
Policy
Academic Regulations 2018-19 - Section D Research Degree Regulations
The Academic Regulations Section D Research Degree Regulations, provide specific regulations which apply to this type of award for the academic year 2018-19.
Academic policies
> Academic regulations - previous years
PDF 58KB
Policy
Privacy Notice - Student
Privacy notice relating to use of student data.
University governance
> Privacy notice
Last reviewed 19 August 2024
PDF 199KB
Policy
Academic Regulations 2025-26 - Section D Research Degree Regulations
The Academic Regulations Section D Research Degree Regulations, provide specific regulations which apply to this type of award for the academic year 2025-26.
Academic policies
> Academic regulations - current year
Last reviewed 8 July 2025
PDF 189KB
Policy
Academic Regulations 2024-25 - Section D Research Degree Regulations
The Academic Regulations Section D Research Degree Regulations, provide specific regulations which apply to this type of award for the academic year 2024-25.
Academic policies
> Academic regulations - previous years
Last reviewed 8 July 2025
PDF 224KB
Policy
Academic Regulations 2025-26 - Appeals
The Academic Appeals Regulations apply to students who wish to challenge the decision of the Programme Assessment Board or School/University Research Degrees Committee for the academic year 2025-26.
Academic policies
> Academic regulations - current year
Last reviewed 8 July 2025
PDF 297KB
Policy
Academic Regulations 2024-25 - Appeals
The Academic Appeals Regulations apply to students who wish to challenge the decision of the Programme Assessment Board or School/University Research Degrees Committee for the academic year 2024-25.
Academic policies
> Academic regulations - previous years
Last reviewed 8 July 2025
PDF 296KB
Policy
Academic Regulations 2023-24 - Appeals
The Academic Appeals Regulations apply to students who wish to challenge the decision of the Programme Assessment Board or School/University Research Degrees Committee for the academic year 2023-24.
Academic policies
> Academic regulations - previous years
PDF 252KB
Policy
Academic Regulations 2021-22 - Appeals
The Academic Appeals Regulations apply to students who wish to challenge the decision of the Programme Assessment Board or School/University Research Degrees Committee for the academic year 2021-22
Academic policies
> Academic regulations - previous years
PDF 234KB
Policy
Academic Regulations 2018-19 - Appeals
The Academic Appeals Regulations apply to students who wish to challenge the decision of the Programme Board of Examiners or School Research and Innovation Committee for the academic year 2018-19.
Academic policies
> Academic regulations - previous years
PDF 255KB
Policy
Academic Regulations 2017-18 - Appeals
The Academic Appeals Regulations apply to students who wish to challenge the decision of the Programme Board of Examiners or School Research and Innovation Committee for the academic year 2017-18.
Academic policies
> Academic regulations - previous years
PDF 135KB
Policy
Academic Regulations 2016-17 - Appeals
The Academic Appeals Regulations apply to students who wish to challenge the decision of the Programme Board of Examiners or School Research and Innovation Committee for the academic year 2016-17.
Academic policies
> Academic regulations - previous years
PDF 144KB
Policy
Academic Regulations 2019-20 - Appeals
The Academic Appeals Regulations apply to students who wish to challenge the decision of the Programme Assessment Board or School Research and Innovation Committee for the academic year 2019-20.
Academic policies
> Academic regulations - previous years
PDF 278KB
Policy
Academic Regulations 2015-16 - Appeals
The Academic Appeals Regulations apply to students who wish to challenge the decision of the Programme Board of Examiners or School Research and Innovation Committee for the academic year 2015-16.
Academic policies
> Academic regulations - previous years
PDF 295KB
Policy
Academic Regulations 2020-21 - Appeals
The Academic Appeals Regulations apply to students who wish to challenge the decision of the Programme Assessment Board or School Research and Innovation Committee for the academic year 2020-21.
Academic policies
> Academic regulations - previous years
PDF 394KB
Policy