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Complaints Handling Procedure 2021-22 and 2022-23 - Unacceptable Actions Policy
The University's Complaints Handling Procedure (CHP) - Unacceptable Actions Policy for the academic years 2021-22 and 2022-23 explains how we will approach situations when the behaviour of individuals using our CHP is unacceptable because it involves abuse of our staff or our processes.
Academic policies
> Academic regulations - previous years
PDF 136KB
Policy
Complaints Handling Procedure 2021-22 and 2022-23 - Part 3 Process
The University's Complaints Handling Procedure (CHP) - Part 3 Process for the academic years 2021-22 and 2022-23 details the process for managing a complaint.
Academic policies
> Academic regulations - previous years
PDF 435KB
Policy
Complaints Handling Procedure 2020-21 - Part 1 Introduction and Overview
The University�s Complaints Handling Procedure (CHP) - Part 1 Introduction and Overview for the academic year 2020-21 reflects our commitment to valuing complaints. It seeks to resolve dissatisfaction as close as possible to the point of service delivery.
Academic policies
> Academic regulations - previous years
PDF 196KB
Policy
Complaints Handling Procedure 2021-22 and 2022-23 - Guidance
The Complaints Handling Procedure (CHP) Guidance for academic years 2021-22 and 2022-23 describes the University's complaints procedure and how to make a complaint. It also tells you about how we will handle your complaint and what you can expect from us.
Academic policies
> Academic regulations - previous years
PDF 430KB
Policy
Complaints Handling Procedure 2021-22 and 2022-23 - Part 2 When to Use
The University's Complaints Handling Procedure (CHP) - Part 2 When to Use for the academic years 2021-22 and 2022-23 details what a complaint is and that anyone who receives, requests, or is affected by our services can make a complaint.
Academic policies
> Academic regulations - previous years
PDF 294KB
Policy
Complaints Handling Procedure 2021-22 and 2022-23 - Part 4 Governance
The University's Complaints Handling Procedure (CHP) - Part 4 Governance for the academic years 2021-22 and 2022-23 details roles and responsibilities and ensures that there is an effective CHP, with a robust investigation process that demonstrates how we learn from the complaints we receive.
Academic policies
> Academic regulations - previous years
PDF 216KB
Policy
Quality Framework supporting document - Operational Guide to Franchising
This operational guidance document details the University's approach to establishing and maintaining delivery of programmes through a franchise arrangement. It must be read alongside the University’s Quality Framework (specifically section 4).
Academic policies
> Quality framework
PDF 275KB
Guidance
Quality Framework - Section 5 Flexibly managed programmes
The Quality Framework is the definitive source of information on the University’s approach to academic quality assurance and enhancement. Section 5 Flexibly managed programmes.
Academic policies
> Quality framework
PDF 16B
Policy
Quality Framework - Section 9 Thematic review
The Quality Framework is the definitive source of information on the University’s approach to academic quality assurance and enhancement. Section 9 Thematic review
Academic policies
> Quality framework
PDF 219KB
Policy
Quality Framework - Section 2c Curriculum Enhancement Framework (Enhance)
The Quality Framework is the definitive source of information on the University’s approach to academic quality assurance and enhancement. Section 2c Curriculum Enhancement Framework (Enhance)
Academic policies
> Quality framework
PDF 167KB
Policy