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Complaints Handling Procedure 2020-21 - Part 2 When to Use
The University's Complaints Handling Procedure (CHP) - Part 2 When to Use for the academic year 2020-21 details what a complaint is and that anyone who receives, requests, or is affected by our services can make a complaint.
Academic policies
> Academic regulations - previous years
Last reviewed 17 September 2024
PDF 294KB
Policy
Complaints Handling Procedure 2020-21 - Part 3 Process
The University's Complaints Handling Procedure (CHP) - Part 3 Process for the academic year 2020-21 details the process for managing a complaint.
Academic policies
> Academic regulations - previous years
Last reviewed 17 September 2024
PDF 435KB
Policy
Complaints Handling Procedure 2020-21 - Part 4 Governance
The University's Complaints Handling Procedure (CHP) - Part 4 Governance for the academic year 2020-21 details roles and responsibilities and ensures that there is an effective CHP, with a robust investigation process that demonstrates how we learn from the complaints we receive.
Academic policies
> Academic regulations - previous years
Last reviewed 17 September 2024
PDF 216KB
Policy
Complaints Handling Procedure 2020-21 - Unacceptable Actions Policy
The University's Complaints Handling Procedure (CHP) - Unacceptable Actions Policy for the academic year 2020-21 explains how we will approach situations when the behaviour of individuals using our CHP is unacceptable because it involves abuse of our staff or our processes.
Academic policies
> Academic regulations - previous years
Last reviewed 17 September 2024
PDF 136KB
Policy
Coursework Extensions Policy 2016-17
The Course Extension Policy provides a framework to module leaders, to ensure consistent application of coursework extensions is applied across the University for academic year 2016-17.
Academic policies
> Academic regulations - previous years
Last reviewed 17 September 2024
PDF 62KB
Policy
Coursework Extensions Policy 2017-18
Coursework Extensions Policy 2017-18
Academic policies
> Academic regulations - previous years
Last reviewed 17 September 2024
PDF 65KB
Policy
Quality Framework - Section 2c Curriculum Enhancement Framework (Enhance)
The Quality Framework is the definitive source of information on the University’s approach to academic quality assurance and enhancement. Section 2c Curriculum Enhancement Framework (Enhance)
Academic policies
> Quality framework
PDF 167KB
Policy
Quality Framework - Section 5 Flexibly managed programmes
The Quality Framework is the definitive source of information on the University’s approach to academic quality assurance and enhancement. Section 5 Flexibly managed programmes.
Academic policies
> Quality framework
PDF 16B
Policy
Quality Framework - Section 9 Thematic review
The Quality Framework is the definitive source of information on the University’s approach to academic quality assurance and enhancement. Section 9 Thematic review
Academic policies
> Quality framework
PDF 219KB
Policy
Quality Framework supporting document - Operational Guide to Franchising
This operational guidance document details the University's approach to establishing and maintaining delivery of programmes through a franchise arrangement. It must be read alongside the University’s Quality Framework (specifically section 4).
Academic policies
> Quality framework
PDF 275KB
Guidance