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Complaints Handling Procedure 2023-24 to 2025-26 - Part 1 Introduction and Overview
The University’s Complaints Handling Procedure (CHP) - Part 1 Introduction and Overview for the academic years 2023-24, 2024-25 and 2025-26 reflects our commitment to valuing complaints. It seeks to resolve dissatisfaction as close as possible to the point of service delivery.
Academic policies
> Academic regulations - current year
Last reviewed 26 March 2026
PDF 235KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26- Part 2 When to Use
The University's Complaints Handling Procedure (CHP) - Part 2 When to Use for the academic years 2023-24, 2024-25 and 2025-26 details what a complaint is and that anyone who receives, requests, or is affected by our services can make a complaint.
Academic policies
> Academic regulations - current year
Last reviewed 26 March 2026
PDF 269KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26 - Part 3 Process
The University's Complaints Handling Procedure (CHP) - Part 3 Process for the academic years 2023-24, 2024-25 and 2025-26 details the process for managing a complaint.
Academic policies
> Academic regulations - current year
Last reviewed 26 March 2026
PDF 331KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26 - Part 4 Governance
The University's Complaints Handling Procedure (CHP) - Part 4 Governance for the academic years 2023-24, 2024-25 and 2025-26 details roles and responsibilities and ensures that there is an effective CHP, with a robust investigation process that demonstrates how we learn from the complaints received.
Academic policies
> Academic regulations - current year
Last reviewed 26 March 2026
PDF 203KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26 - Unacceptable Actions Policy
The University's Complaints Handling Procedure (CHP) - Unacceptable Actions Policy for the academic years 2023-24, 2024-25 and 2025-26 explains how we will approach situations when the behaviour of individuals using our CHP is unacceptable because it involves abuse of our staff or our processes.
Academic policies
> Academic regulations - current year
Last reviewed 26 March 2026
PDF 175KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26 - Guidance
The Complaints Handling Procedure (CHP) Guidance for academic years 2023-24, 2024-25 and 2025-26 describes the University's complaints procedure and how to make a complaint. It also tells you about how we will handle your complaint and what you can expect from us.
Academic policies
> Academic regulations - current year
Last reviewed 26 March 2026
PDF 254KB
Policy
Student accommodation tenancy agreement
This document outlines the terms and conditions of a student tenancy agreement for living in the University's student accommodation
Student lifecycle and journey
> Accommodation
Last reviewed 12 March 2026
PDF 221KB
Policy
Treasury Management Policy and Procedure
The University's Treasury Management Policy and Procedure states the objectives for treasury management activities and the processes to be used to manage activities to achieve these objectives.
Financial
> Financial control and regulation
Last reviewed 5 March 2026
PDF 210KB
Policy
Privacy Notice -Student Engagement Reporting and Check-In
Privacy Notice covering Student Engagement, Student Engagement Reporting, Check-in, and Attendance.
University governance
> Privacy notice
Last reviewed 1 March 2026
PDF 137KB
Policy
Student accommodation - student misconduct and schedule of charges
This document outlines the fines and charges students will receive for any misconduct or damage that occurs during the course of their tenancy in the University's student accommodation.
Student lifecycle and journey
> Accommodation
Last reviewed 2 February 2026
PDF 152KB
Policy