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Complaints Handling Procedure 2020-21 - Guidance
The Complaints Handling Procedure (CHP) Guidance for academic year 2020-21 describes the University's complaints procedure and how to make a complaint. It also tells you about how we will handle your complaint and what you can expect from us.
Academic policies
> Academic regulations - previous years
Last reviewed 17 September 2024
PDF 430KB
Policy
Complaints Handling Procedure 2021-22 and 2022-23 - Guidance
The Complaints Handling Procedure (CHP) Guidance for academic years 2021-22 and 2022-23 describes the University's complaints procedure and how to make a complaint. It also tells you about how we will handle your complaint and what you can expect from us.
Academic policies
> Academic regulations - previous years
PDF 430KB
Policy
Complaints Handling Procedure 2018-19
The Complaints Handling Procedure (CHP) for academic year 2018-19 reflects the University’s commitment to valuing complaints. Our aim is to resolve issues of dissatisfaction as close to the initial point of contact as possible.
Academic policies
> Academic regulations - previous years
PDF 186KB
Policy
Student Conduct Regulations 2017-18
The Student Conduct Regulations for academic year 2017-18 set and maintain acceptable standards of behaviour within the University community and ensure all matters relating to the conduct of students are dealt with fairly and consistently.
Academic policies
> Academic regulations - previous years
PDF 208KB
Policy
Complaints Handling Procedure 2019-20
The Complaints Handling Procedure (CHP) for academic year 2019-20 reflects the University’s commitment to valuing complaints. Our aim is to resolve issues of dissatisfaction as close to the initial point of contact as possible.
Academic policies
> Academic regulations - previous years
PDF 297KB
Policy
Student accommodation - student misconduct and schedule of charges
This document outlines the fines and charges students will receive for any misconduct or damage that occurs during the course of their tenancy in the University's student accommodation.
Student lifecycle and journey
> Accommodation
Last reviewed 2 February 2026
PDF 152KB
Policy
Privacy Notice - Complaints
Layered privacy notice.
University governance
> Privacy notice
Last reviewed 17 December 2024
PDF 109KB
Policy
Student Conduct Regulations 2021-22
The Student Conduct Regulations for academic year 2021-22 set and maintain acceptable standards of behaviour within the University community and ensure all matters relating to the conduct of students are dealt with fairly and consistently.
Academic policies
> Academic regulations - previous years
PDF 389KB
Policy
Student Conduct Regulations 2016-17
The Student Conduct Regulations for academic year 2016-17 set and maintain acceptable standards of behaviour within the University community and ensure all matters relating to the conduct of students are dealt with fairly and consistently.
Academic policies
> Academic regulations - previous years
PDF 205KB
Policy
Quality Framework - Section 7 Recognition of prior learning
The Quality Framework is the definitive source of information on the University’s approach to academic quality assurance and enhancement. Section 7 Recognition of prior learning.
Academic policies
> Quality framework
Last reviewed 27 March 2025
PDF 313KB
Policy