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Complaints Handling Procedure 2021-22 and 2022-23 - Guidance
The Complaints Handling Procedure (CHP) Guidance for academic years 2021-22 and 2022-23 describes the University's complaints procedure and how to make a complaint. It also tells you about how we will handle your complaint and what you can expect from us.
Academic policies
> Academic regulations - previous years
PDF 430KB
Policy
Complaints Handling Procedure 2021-22 and 2022-23 - Part 2 When to Use
The University's Complaints Handling Procedure (CHP) - Part 2 When to Use for the academic years 2021-22 and 2022-23 details what a complaint is and that anyone who receives, requests, or is affected by our services can make a complaint.
Academic policies
> Academic regulations - previous years
PDF 294KB
Policy
Complaints Handling Procedure 2021-22 and 2022-23 - Part 4 Governance
The University's Complaints Handling Procedure (CHP) - Part 4 Governance for the academic years 2021-22 and 2022-23 details roles and responsibilities and ensures that there is an effective CHP, with a robust investigation process that demonstrates how we learn from the complaints we receive.
Academic policies
> Academic regulations - previous years
PDF 216KB
Policy
Fraud Prevention, Detection and Investigation Policy
The University's Fraud Prevention, Detection and Investigation Policy supports fraud prevention and detections and specifies the procedures for investigating and reporting fraud.
Financial
> Financial control and regulation
PDF 531KB
Policy
Statement of Principal Accounting Policies
The University's statement of principal accounting policies.
Financial
> Financial control and regulation
PDF 713KB
Policy
Anti Money Laundering Policy
The University's anti money laundering policy.
Financial
> Financial control and regulation
PDF 279KB
Policy
Quality Framework supporting document - Application for Recognition of Prior Learning (RPL) for credit - certified learning
Form for application for RPL for credit - certified learning. Relates to Quality Framework - Section 7 Recognition of prior learning.
Academic policies
> Quality framework
Word 33KB
Policy
Quality Framework supporting document - Application for Recognition of Prior Learning (RPL) for Credit - uncertified Learning
Form for application for RPL for credit - uncertified learning. Relates to Quality Framework - Section 7 Recognition of prior learning.
Academic policies
> Quality framework
Word 27KB
Policy
Quality Framework - Section 5 Flexibly managed programmes
The Quality Framework is the definitive source of information on the University’s approach to academic quality assurance and enhancement. Section 5 Flexibly managed programmes.
Academic policies
> Quality framework
PDF 16B
Policy
Quality Framework - Section 9 Thematic review
The Quality Framework is the definitive source of information on the University’s approach to academic quality assurance and enhancement. Section 9 Thematic review
Academic policies
> Quality framework
PDF 219KB
Policy