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Complaints Handling Procedure 2023-24 and 2024-25 - Part 1 Introduction and Overview
The University’s Complaints Handling Procedure (CHP) - Part 1 Introduction and Overview for the academic years 2023-24 and 2024-25 reflects our commitment to valuing complaints. It seeks to resolve dissatisfaction as close as possible to the point of service delivery.
Academic policies
> Academic regulations - current year
PDF 234KB
Policy
Complaints Handling Procedure 2023-24 and 2024-25- Part 4 Governance
The University's Complaints Handling Procedure (CHP) - Part 4 Governance for the academic years 2023-24 and 2024-25 details roles and responsibilities and ensures that there is an effective CHP, with a robust investigation process that demonstrates how we learn from the complaints we receive.
Academic policies
> Academic regulations - current year
PDF 202KB
Policy
Complaints Handling Procedure 2023-24 and 2024-25- Part 3 Process
The University's Complaints Handling Procedure (CHP) - Part 3 Process for the academic years 2023-24 and 2024-25 details the process for managing a complaint.
Academic policies
> Academic regulations - current year
PDF 330KB
Policy
Complaints Handling Procedure 2023-24 and 2024-25 - Guidance
The Complaints Handling Procedure (CHP) Guidance for academic years 2023-24 and 2024-25 describes the University's complaints procedure and how to make a complaint. It also tells you about how we will handle your complaint and what you can expect from us.
Academic policies
> Academic regulations - current year
PDF 253KB
Policy
Complaints Handling Procedure 2023-24 and 2024-25 - Unacceptable Actions Policy
The University's Complaints Handling Procedure (CHP) - Unacceptable Actions Policy for the academic years 2023-24 and 2024-25 explains how we will approach situations when the behaviour of individuals using our CHP is unacceptable because it involves abuse of our staff or our processes.
Academic policies
> Academic regulations - current year
PDF 175KB
Policy
Academic Regulations 2024-25 - Extenuating Circumstances, Extensions and Deferrals
The Extenuating Circumstances, Extensions and Deferrals Regulations apply to all matriculated students of the University whose ability to complete an assessment of any type on the due date has been adversely affected by extenuating circumstances for the academic year 2024-25.
Academic policies
> Academic regulations - current year
PDF 251KB
Policy
Fitness to Practise Regulations 2024-25
The Fitness to Practise Regulations for the academic year 2024-25 apply to students on Nursing, Midwifery, Veterinary Nursing, Occupational Therapy, Physiotherapy, Social Work and Professional Graduate Diploma in Education, programmes to consider cases where there is cause for concern.
Academic policies
> Academic regulations - current year
PDF 189KB
Policy
Academic Regulations 2024-25 - Section B Undergraduate Regulations
The Academic Regulations Section B Undergraduate Regulations, provide specific regulations which apply to all SCQF level 7, 8, 9 and 10 modules approved by the University for the academic year 2024-25.
Academic policies
> Academic regulations - current year
PDF 241KB
Policy
Academic Regulations 2024-25 - Section A General Regulations
The Academic Regulations Section A General Regulations, provide overarching regulations which apply to all modules and programmes of study approved by the University at Scottish Credit and Qualifications Framework (SCQF) levels 7, 8, 9, 10, 11 and 12 for the academic year 2024-25.
Academic policies
> Academic regulations - current year
PDF 268KB
Policy
Academic Regulations 2024-25 - Graduate Academic Integrity
The Graduate Academic Integrity Regulations may be invoked against anyone who has graduated with an award from the University where concerns over their academic integrity have been raised for the academic year 2024-25.
Academic policies
> Academic regulations - current year
PDF 228KB
Policy