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Complaints Handling Procedure 2020-21 - Part 2 When to Use
The University's Complaints Handling Procedure (CHP) - Part 2 When to Use for the academic year 2020-21 details what a complaint is and that anyone who receives, requests, or is affected by our services can make a complaint.
Academic policies
> Academic regulations - previous years
Last Reviewed September 17, 2024
PDF
Policy
Complaints Handling Procedure 2021-22 and 2022-23 - Part 3 Process
The University's Complaints Handling Procedure (CHP) - Part 3 Process for the academic years 2021-22 and 2022-23 details the process for managing a complaint.
Academic policies
> Academic regulations - previous years
PDF
Policy
Complaints Handling Procedure 2023-24 and 2024-25- Part 3 Process
The University's Complaints Handling Procedure (CHP) - Part 3 Process for the academic years 2023-24 and 2024-25 details the process for managing a complaint.
Academic policies
> Academic regulations - current year
PDF
Policy
Complaints Handling Procedure 2020-21 - Part 3 Process
The University's Complaints Handling Procedure (CHP) - Part 3 Process for the academic year 2020-21 details the process for managing a complaint.
Academic policies
> Academic regulations - previous years
Last Reviewed September 17, 2024
PDF
Policy
Complaints Handling Procedure 2023-24 and 2024-25 - Unacceptable Actions Policy
The University's Complaints Handling Procedure (CHP) - Unacceptable Actions Policy for the academic years 2023-24 and 2024-25 explains how we will approach situations when the behaviour of individuals using our CHP is unacceptable because it involves abuse of our staff or our processes.
Academic policies
> Academic regulations - current year
PDF
Policy
Complaints Handling Procedure 2021-22 and 2022-23 - Unacceptable Actions Policy
The University's Complaints Handling Procedure (CHP) - Unacceptable Actions Policy for the academic years 2021-22 and 2022-23 explains how we will approach situations when the behaviour of individuals using our CHP is unacceptable because it involves abuse of our staff or our processes.
Academic policies
> Academic regulations - previous years
PDF
Policy
Complaints Handling Procedure 2018-19
The Complaints Handling Procedure (CHP) for academic year 2018-19 reflects the University’s commitment to valuing complaints. Our aim is to resolve issues of dissatisfaction as close to the initial point of contact as possible.
Academic policies
> Academic regulations - previous years
PDF
Policy
Complaints Handling Procedure 2019-20
The Complaints Handling Procedure (CHP) for academic year 2019-20 reflects the University’s commitment to valuing complaints. Our aim is to resolve issues of dissatisfaction as close to the initial point of contact as possible.
Academic policies
> Academic regulations - previous years
PDF
Policy
Complaints Handling Procedure 2020-21 - Unacceptable Actions Policy
The University's Complaints Handling Procedure (CHP) - Unacceptable Actions Policy for the academic year 2020-21 explains how we will approach situations when the behaviour of individuals using our CHP is unacceptable because it involves abuse of our staff or our processes.
Academic policies
> Academic regulations - previous years
Last Reviewed September 17, 2024
PDF
Policy
Complaints Handling Procedure 2021-22 and 2022-23 - Part 1 Introduction and Overview
The University�s Complaints Handling Procedure (CHP) - Part 1 Introduction and Overview for the academic years 2021-22 and 2022-23 reflects our commitment to valuing complaints. It seeks to resolve dissatisfaction as close as possible to the point of service delivery.
Academic policies
> Academic regulations - previous years
PDF
Policy