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Complaints Handling Procedure 2023-24 and 2024-25 - Guidance
The Complaints Handling Procedure (CHP) Guidance for academic years 2023-24 and 2024-25 describes the University's complaints procedure and how to make a complaint. It also tells you about how we will handle your complaint and what you can expect from us.
Academic policies
> Academic regulations - current year
PDF 253KB
Policy
Complaints Handling Procedure 2023-24 and 2024-25 - Unacceptable Actions Policy
The University's Complaints Handling Procedure (CHP) - Unacceptable Actions Policy for the academic years 2023-24 and 2024-25 explains how we will approach situations when the behaviour of individuals using our CHP is unacceptable because it involves abuse of our staff or our processes.
Academic policies
> Academic regulations - current year
PDF 175KB
Policy
Complaints Handling Procedure 2023-24 and 2024-25- Part 4 Governance
The University's Complaints Handling Procedure (CHP) - Part 4 Governance for the academic years 2023-24 and 2024-25 details roles and responsibilities and ensures that there is an effective CHP, with a robust investigation process that demonstrates how we learn from the complaints we receive.
Academic policies
> Academic regulations - current year
PDF 202KB
Policy
Complaints Handling Procedure 2023-24 and 2024-25 - Part 1 Introduction and Overview
The University’s Complaints Handling Procedure (CHP) - Part 1 Introduction and Overview for the academic years 2023-24 and 2024-25 reflects our commitment to valuing complaints. It seeks to resolve dissatisfaction as close as possible to the point of service delivery.
Academic policies
> Academic regulations - current year
Last reviewed 2 July 2025
PDF 370KB
Policy
Academic Regulations 2024-25 - Section C Taught Masters Regulations
The Academic Regulations Section C Taught Master's Regulations, provide specific regulations which apply to all SCQF level 11 modules approved by the University for the academic year 2024-25.
Academic policies
> Academic regulations - current year
Last reviewed 1 January 2025
PDF 222KB
Policy
Academic Regulations 2024-25 - Section D Research Degree Regulations
The Academic Regulations Section D Research Degree Regulations, provide specific regulations which apply to this type of award for the academic year 2024-25.
Academic policies
> Academic regulations - current year
PDF 224KB
Policy
Academic Regulations 2024-25 - Section E Regulations for Programmes in the School of Health and Social Care (SHSC)
The Academic Regulations Section E Regulations for Pre-Registration Programmes of Study within the SHSC, provide specific programme-specific regulations which apply to pre-registration programmes of study in nursing, midwifery and the Allied Health Professions for the academic year 2024-25.
Academic policies
> Academic regulations - current year
PDF 149KB
Policy
Academic Regulations 2024-25 - Section F Regulations for Occupational Therapy, Physiotherapy, and Social Work Programmes
These regulations provide programme-specific regulations for Health and Care Professions Council (HCPC) pre-registration approved programmes of study in Occupational Therapy and Physiotherapy and Scottish Social Services Council (SSSC) approved programme(s) in social work for the academic year 2024-25.
Academic policies
> Academic regulations - current year
PDF 184KB
Policy
Academic Regulations 2024-25 - Section G Academic Regulations for Provision Offered within the Edinburgh Napier University International College (ENUIC)
The Academic Regulations Section G Academic Regulations for Provision Offered within the ENUIC, provide programme-specific regulations for the ENUIC delivered aspects of the University’s pathway programmes for the academic year 2024-25.
Academic policies
> Academic regulations - current year
PDF 147KB
Policy
Academic Regulations 2024-25 - Graduate Academic Integrity
The Graduate Academic Integrity Regulations may be invoked against anyone who has graduated with an award from the University where concerns over their academic integrity have been raised for the academic year 2024-25.
Academic policies
> Academic regulations - current year
PDF 228KB
Policy