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Complaints Handling Procedure 2023-24 to 2025-26- Part 2 When to Use

The University's Complaints Handling Procedure (CHP) - Part 2 When to Use for the academic years 2023-24, 2024-25 and 2025-26 details what a complaint is and that anyone who receives, requests, or is affected by our services can make a complaint.

Academic policies > Academic regulations - current year

Last reviewed 26 March 2026

PDF 269KB

Policy

Complaints Handling Procedure 2023-24 to 2025-26 - Part 1 Introduction and Overview

The University’s Complaints Handling Procedure (CHP) - Part 1 Introduction and Overview for the academic years 2023-24, 2024-25 and 2025-26 reflects our commitment to valuing complaints. It seeks to resolve dissatisfaction as close as possible to the point of service delivery.

Academic policies > Academic regulations - current year

Last reviewed 26 March 2026

PDF 235KB

Policy

Emergency Regulations Policy May 26 V1.2

The emergency regulations policy to support processes to mitigate disruption and disadvantage to students due to EIS-ULA industrial action.

Academic policies > Academic regulations - current year

Last reviewed 13 May 2026

PDF 121KB

Policy

External Examiner Annual Report

The annual report template to be used by External Examiners upon completion of their duties associated with first diet assessments each session. All sections of the report must be completed for payment to be authorised.

Academic policies > External examiners

Last reviewed 1 June 2026

Word 55KB

Procedure

Assessment Policy

The assessment policy guides staff in assessment and feedback at each level of study.

Academic policies > Quality framework

Last reviewed 22 June 2026

PDF 285KB

Policy

University Student Attendance Policy

The Student Attendance Policy aims to support student success through access to learning, early identification of those needing support, compliance with external requirements, and appropriate reporting of absences to relevant bodies.

Academic policies > Academic regulations - current year

Last reviewed 29 May 2026

PDF 366KB

Policy