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Complaints Handling Procedure 2023-24 to 2025-26 - Part 1 Introduction and Overview
The University’s Complaints Handling Procedure (CHP) - Part 1 Introduction and Overview for the academic years 2023-24, 2024-25 and 2025-26 reflects our commitment to valuing complaints. It seeks to resolve dissatisfaction as close as possible to the point of service delivery.
Academic policies
> Academic regulations - current year
Last reviewed 8 July 2025
PDF 370KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26- Part 2 When to Use
The University's Complaints Handling Procedure (CHP) - Part 2 When to Use for the academic years 2023-24, 2024-25 and 2025-26 details what a complaint is and that anyone who receives, requests, or is affected by our services can make a complaint.
Academic policies
> Academic regulations - current year
Last reviewed 8 July 2025
PDF 466KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26 - Part 3 Process
The University's Complaints Handling Procedure (CHP) - Part 3 Process for the academic years 2023-24, 2024-25 and 2025-26 details the process for managing a complaint.
Academic policies
> Academic regulations - current year
Last reviewed 8 July 2025
PDF 951KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26 - Part 4 Governance
The University's Complaints Handling Procedure (CHP) - Part 4 Governance for the academic years 2023-24, 2024-25 and 2025-26 details roles and responsibilities and ensures that there is an effective CHP, with a robust investigation process that demonstrates how we learn from the complaints received.
Academic policies
> Academic regulations - current year
Last reviewed 8 July 2025
PDF 202KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26 - Unacceptable Actions Policy
The University's Complaints Handling Procedure (CHP) - Unacceptable Actions Policy for the academic years 2023-24, 2024-25 and 2025-26 explains how we will approach situations when the behaviour of individuals using our CHP is unacceptable because it involves abuse of our staff or our processes.
Academic policies
> Academic regulations - current year
Last reviewed 8 July 2025
PDF 175KB
Policy
Coursework Extension Form RE1 2024-25
The form to request an extension to an assessed coursework deadline for academic year 2024-25.
Academic policies
> Academic regulations - current year
PDF 153KB
Procedure