Search results

Document search

Results

267 results found

Complaints Handling Procedure 2020-21 - Part 1 Introduction and Overview

The University�s Complaints Handling Procedure (CHP) - Part 1 Introduction and Overview for the academic year 2020-21 reflects our commitment to valuing complaints. It seeks to resolve dissatisfaction as close as possible to the point of service delivery.

Academic policies > Academic regulations - previous years

PDF 196KB

Policy

Complaints Handling Procedure 2021-22 and 2022-23 - Guidance

The Complaints Handling Procedure (CHP) Guidance for academic years 2021-22 and 2022-23 describes the University's complaints procedure and how to make a complaint. It also tells you about how we will handle your complaint and what you can expect from us.

Academic policies > Academic regulations - previous years

PDF 430KB

Policy

Complaints Handling Procedure 2021-22 and 2022-23 - Part 2 When to Use

The University's Complaints Handling Procedure (CHP) - Part 2 When to Use for the academic years 2021-22 and 2022-23 details what a complaint is and that anyone who receives, requests, or is affected by our services can make a complaint.

Academic policies > Academic regulations - previous years

PDF 294KB

Policy

Complaints Handling Procedure 2021-22 and 2022-23 - Part 4 Governance

The University's Complaints Handling Procedure (CHP) - Part 4 Governance for the academic years 2021-22 and 2022-23 details roles and responsibilities and ensures that there is an effective CHP, with a robust investigation process that demonstrates how we learn from the complaints we receive.

Academic policies > Academic regulations - previous years

PDF 216KB

Policy

Quality Framework supporting document - Operational Guide to Franchising

This operational guidance document details the University's approach to establishing and maintaining delivery of programmes through a franchise arrangement. It must be read alongside the University’s Quality Framework (specifically section 4).