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Quality Framework - Section 5 Flexibly managed programmes
The Quality Framework is the definitive source of information on the University’s approach to academic quality assurance and enhancement. Section 5 Flexibly managed programmes.
Academic policies
> Quality framework
PDF 16B
Policy
Quality Framework - Section 9 Thematic review
The Quality Framework is the definitive source of information on the University’s approach to academic quality assurance and enhancement. Section 9 Thematic review
Academic policies
> Quality framework
PDF 219KB
Policy
Quality Framework supporting document - Operational Guide to Franchising
This operational guidance document details the University's approach to establishing and maintaining delivery of programmes through a franchise arrangement. It must be read alongside the University’s Quality Framework (specifically section 4).
Academic policies
> Quality framework
PDF 275KB
Guidance
Complaints Handling Procedure 2021-22 and 2022-23 - Part 4 Governance
The University's Complaints Handling Procedure (CHP) - Part 4 Governance for the academic years 2021-22 and 2022-23 details roles and responsibilities and ensures that there is an effective CHP, with a robust investigation process that demonstrates how we learn from the complaints we receive.
Academic policies
> Academic regulations - previous years
PDF 216KB
Policy
Complaints Handling Procedure 2021-22 and 2022-23 - Unacceptable Actions Policy
The University's Complaints Handling Procedure (CHP) - Unacceptable Actions Policy for the academic years 2021-22 and 2022-23 explains how we will approach situations when the behaviour of individuals using our CHP is unacceptable because it involves abuse of our staff or our processes.
Academic policies
> Academic regulations - previous years
PDF 136KB
Policy
Complaints Handling Procedure 2021-22 and 2022-23 - Part 3 Process
The University's Complaints Handling Procedure (CHP) - Part 3 Process for the academic years 2021-22 and 2022-23 details the process for managing a complaint.
Academic policies
> Academic regulations - previous years
PDF 435KB
Policy
Complaints Handling Procedure 2020-21 - Part 1 Introduction and Overview
The University�s Complaints Handling Procedure (CHP) - Part 1 Introduction and Overview for the academic year 2020-21 reflects our commitment to valuing complaints. It seeks to resolve dissatisfaction as close as possible to the point of service delivery.
Academic policies
> Academic regulations - previous years
PDF 196KB
Policy
Complaints Handling Procedure 2021-22 and 2022-23 - Guidance
The Complaints Handling Procedure (CHP) Guidance for academic years 2021-22 and 2022-23 describes the University's complaints procedure and how to make a complaint. It also tells you about how we will handle your complaint and what you can expect from us.
Academic policies
> Academic regulations - previous years
PDF 430KB
Policy
Complaints Handling Procedure 2021-22 and 2022-23 - Part 2 When to Use
The University's Complaints Handling Procedure (CHP) - Part 2 When to Use for the academic years 2021-22 and 2022-23 details what a complaint is and that anyone who receives, requests, or is affected by our services can make a complaint.
Academic policies
> Academic regulations - previous years
PDF 294KB
Policy
Complaints Handling Procedure 2021-22 and 2022-23 - Part 1 Introduction and Overview
The University�s Complaints Handling Procedure (CHP) - Part 1 Introduction and Overview for the academic years 2021-22 and 2022-23 reflects our commitment to valuing complaints. It seeks to resolve dissatisfaction as close as possible to the point of service delivery.
Academic policies
> Academic regulations - previous years
PDF 196KB
Policy