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Complaints Handling Procedure 2023-24 to 2025-26 - Part 1 Introduction and Overview
The University’s Complaints Handling Procedure (CHP) - Part 1 Introduction and Overview for the academic years 2023-24, 2024-25 and 2025-26 reflects our commitment to valuing complaints. It seeks to resolve dissatisfaction as close as possible to the point of service delivery.
Academic policies
> Academic regulations - current year
Last reviewed 8 July 2025
PDF 370KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26 - Part 3 Process
The University's Complaints Handling Procedure (CHP) - Part 3 Process for the academic years 2023-24, 2024-25 and 2025-26 details the process for managing a complaint.
Academic policies
> Academic regulations - current year
Last reviewed 8 July 2025
PDF 951KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26 - Part 4 Governance
The University's Complaints Handling Procedure (CHP) - Part 4 Governance for the academic years 2023-24, 2024-25 and 2025-26 details roles and responsibilities and ensures that there is an effective CHP, with a robust investigation process that demonstrates how we learn from the complaints received.
Academic policies
> Academic regulations - current year
Last reviewed 8 July 2025
PDF 202KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26 - Unacceptable Actions Policy
The University's Complaints Handling Procedure (CHP) - Unacceptable Actions Policy for the academic years 2023-24, 2024-25 and 2025-26 explains how we will approach situations when the behaviour of individuals using our CHP is unacceptable because it involves abuse of our staff or our processes.
Academic policies
> Academic regulations - current year
Last reviewed 8 July 2025
PDF 175KB
Policy
Complaints Handling Procedure 2023-24 to 2025-26- Part 2 When to Use
The University's Complaints Handling Procedure (CHP) - Part 2 When to Use for the academic years 2023-24, 2024-25 and 2025-26 details what a complaint is and that anyone who receives, requests, or is affected by our services can make a complaint.
Academic policies
> Academic regulations - current year
Last reviewed 8 July 2025
PDF 466KB
Policy
Course Information Template
The information you provide in this form will give the Marketing team what they need to populate the course page on the www.napier.ac.uk website.
Academic policies
> Quality framework
Last reviewed 30 October 2025
Word 28KB
Procedure
Coursework Extension Form RE1 2018-19
The form to request an extension to an assessed coursework deadline for academic year 2018-19.
Academic policies
> Academic regulations - previous years
Word 31KB
Procedure
Coursework Extension Form RE1 2019-20
The form to request an extension to an assessed coursework deadline for academic year 2019-20.
Academic policies
> Academic regulations - previous years
PDF 37KB
Procedure
Coursework Extension Form RE1 2020-21
The form to request an extension to an assessed coursework deadline for academic year 2020-21.
Academic policies
> Academic regulations - previous years
PDF 37KB
Procedure
Coursework Extension Form RE1 2021-22
The form to request an extension to an assessed coursework deadline for academic year 2021-22.
Academic policies
> Academic regulations - previous years
PDF 37KB
Procedure